Patient Access Specialist: Front Desk & Eligibility

Greets and directs all patients, visitors, and vendors. Also maintains the visitor and vendor log. Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings. Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process. Complete forms obtain signatures and scan documents into the record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others. Collect copays, deductibles, and any self-pay balances, where permissible (cash, checks, credit card payments). Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department. Answer switchboard telephone and either responds to inquiry, direct caller to appropriate personnel, or take and communicate messages appropriately. #J-18808-Ljbffr