Customer Success Engineer

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI "workers" that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

• No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
• Top 50 AI Apps, a16z (2025)
• #3 Fastest-Growing Software Company, G2 Best Software Awards 2026
• Best Agentic AI Software, G2 Best Software Awards 2026
• #4 Fastest-Growing Software Vendor, Brex Benchmark 2025
• Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC
• Top-Ranked Startup, Lean AI Leaderboard
• Backed by Y Combinator

ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We're hiring a Customer Success Engineer to help our enterprise customers successfully deploy and scale AI voice agents in production.

You'll become the technical partner for our customers, helping design integrations, troubleshoot deployments, build AI workflows, and ensure customers are successful from onboarding through expansion.

This role sits at the intersection of software engineering, customer success, and AI deployment. You'll work closely with Engineering, Product, and Customer Success while partnering directly with customer engineering teams.

This is a full-time, long-term W-2 contract position with the opportunity to make a significant impact at one of the fastest-growing AI companies. While the role is primarily based in our Redwood City office, we're open to remote candidates with strong Customer Success Engineering experience and exceptional technical backgrounds.

KEY RESPONSIBILITIES
Own Enterprise Customer Deployments

• Lead technical onboarding for enterprise customers.
• Become the primary technical point of contact throughout implementation.
• Drive successful customer launches and product adoption.
• Build trusted relationships with customer engineering teams.

Technical Consulting

• Build AI voice agents alongside customers.
• Design conversation flows and deployment strategies.
• Troubleshoot production deployments.
• Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues.
• Work directly inside customer codebases when necessary.

Partner with Product & Engineering

• Identify product gaps through customer feedback.
• Translate customer needs into actionable product improvements.
• Partner closely with Product and Engineering teams.
• Advocate for customers throughout the product development process.

Drive Customer Growth

• Identify expansion opportunities.
• Help customers launch new AI use cases.
• Increase product adoption across organizations.
• Become a trusted technical advisor for enterprise accounts.

WHAT WE'RE LOOKING FOR
Must Have

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• One of the following:
  
  • 5+ years of experience in Customer Success or as a Customer Success Engineer at a B2B software company.
  • Recent graduate from a top-tier university with a degree in a relevant technical field.
• Strong technical problem-solving skills.
• Experience working with APIs and debugging technical issues.
• Excellent communication skills and the ability to explain technical concepts to customers.
• Working Hours: Must be available to work standard U.S. business hours in either the Pacific or Eastern Time zone, with sufficient overlap with Retell's Pacific Time-based team and enterprise customers.

Nice to Have

• Experience with Python or TypeScript.
• Experience working with AI, LLMs, or Voice AI.
• Startup experience.
• Experience supporting enterprise customers.
• Travel: Willingness to travel up to 10% for enterprise customer launches, onsite workshops, and customer Innovation Day events.

YOU MIGHT THRIVE IF

• You enjoy solving technical problems directly with customers.
• You like building alongside customers instead of just supporting them.
• You're comfortable debugging complex systems under pressure.
• You move quickly and enjoy working in fast-paced startup environments.
• You enjoy collaborating across Engineering, Product, and Customer Success.
• You care deeply about customer outcomes and shipping impactful solutions.

JOB DETAILS

• Employment Type: Full-Time 1099 or W-2 Contract (Long-Term)
• Location: Redwood City, CA (Onsite)
• Compensation: $65 - $75 hourly, based on experience

OTHER BENEFITS

• Medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks (not included if remote)
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement