Site Reliability Engineer

Site Reliability Engineer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

The work

As a Site Reliability Engineer, you will play a pivotal role in advancing operational AI adoption within a cutting-edge Hub-and-Spoke architecture. Your primary focus will be on ensuring the reliability, scalability, and continuous monitoring of enterprise AI systems that support mission-critical applications and enterprise AI governance.

Key responsibilities:

• Ensure the reliability, scalability, and performance of enterprise AI systems within a modern Hub-and-Spoke architecture
• Lead incident response efforts to minimize downtime and maintain service continuity
• Implement and manage SLOs/SLAs, capacity planning, and performance optimization strategies
• Operate and enhance observability platforms using OpenTelemetry, Prometheus, Grafana, Loki, and Tempo Drive FinOps practices to optimize operational costs and resource utilization
• Collaborate with cross-functional teams in AI, DevSecOps, data engineering, platform engineering, and cybersecurity
• Integrate monitoring and continuous feedback mechanisms for mission applications and agentic AI systems
• Support enterprise AI governance and scalable software delivery through robust operational workflows Proactively identify and resolve reliability and performance issues in production environments
• You will be responsible for incident response, performance optimization, and capacity planning, working closely with cross-functional teams to integrate AI, DevSecOps, data engineering, and cybersecurity into seamless operational workflows
• Your expertise will be essential in maintaining robust observability operations and supporting scalable software delivery for agentic AI systems

Here's what you need:

• Experience with OpenTelemetry, Prom, Grafana, Loki, and Tempo to enhance system observability and performance
• Hands-on experience with SLO/SLA management, FinOps practices, and advanced monitoring techniques to proactively identify and resolve issues before they impact mission outcomes
• Exposure to complex integration efforts, continuous delivery pipelines, and mission-focused operational environments will help you excel in this role
• Experience with reliability engineering, incident response and FinOps

Eligibility requirements:

• Must be a U.S Citizen
• An active TS/SCI clearance is required

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$100,200 - $203,400 USD