Case Manager: Colorado Rapid Rehousing for Re-Entry (COR3)

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

Job Summary

The Case Manager directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. The Colorado Rapid Re-Housing for Re-Entry program serves unhoused justice involved individuals and utilizes a housing-first model to assist participants in obtaining stable permanent housing. Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination. Case Manager 2 may be charged with developing program-specific specializations

relevant to the needs of participating households, and is expected to be aware of, and consistently apply,

best practice standards in their applicable field of work. Further, Case Manager 2 may be charged with

serving as a mentor to junior personnel to support the development of knowledge and experience in best

practice standards throughout their work group

Essential Duties And Responsibilities

• Provides case management services to Program Clients.
• Responsible for identifying and serving the unique needs of participant households participating in

Volunteers of America programs and utilizing screening and assessment tools and ensuring the

completion of needs-based screenings.

• Responsible for understanding and implementing their assigned program according to program funder

and Volunteers of America standards and expectations.

• Conducts community-wide outreach to identify eligible participant households presenting with substantial

barriers to housing stability.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast

of current issues and theories within the field.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences

and workshops as requested and applicable to meet the needs of the position

• May provide training and mentorship to team members and community stakeholders regarding best

practices in relevant service models and practices.

• Clearly documents all client interactions along with required eligibility and demographic information.
• Performs duties in a professional manner by maintaining the confidentially of all information and by

participating effectively within and across teams.

• Participates in professional development activities to promote the development of knowledge and

experience in field-relevant best practices and standards and makes demonstrable progress towards

working in accordance with these practices and standards.

• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice

standards within their workgroup.

• Performs all other duties as assigned.

Working Conditions And Physical Requirements

• Travel throughout the program’s service area is required on a regular basis
• Must be able to work in diverse and, at times, environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.

POSITION TYPE AND EXPECTED HOURS OF WORK

Full-Time or Part-Time as indicated in posting.

• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements. L

LOCATION

• Officed out of Pueblo location. Travel throughout program service area. VSS Field Offices located in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs.

Position Salary Range

• $23.00-$25.00/hr--Starting Pay Based on experience

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact View email address on workus.org to begin the Interactive Process.

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurance

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Loan Forgiveness

Volunteers of America is an EEO Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Passion for process improvement, mentorship, education, human services, smart administration, and the delicate practice of linking each of these domains to one another in policy, practice, and process.

Qualifications Of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• One year of direct experience in the provision of human services.
• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Preferred Qualifications Of Position

• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification

Knowledge And Skills

• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Salary Description

23-25/hr