Customer Technical Representative

Your Job

Flint Hills Resources (FHR) is seeking a Customer Technical Representative to support our Asphalt Business in Rosemount, MN. In this role, you will partner across the business to drive value and support operational success. We are looking for individuals who are motivated to create long-term value, challenge the status quo, and find fulfillment in their work.

The ideal candidate will be comfortable and capable of building relationships with customers, vendors, internal teams, and regulatory partners while communicating effectively and confidently. We are looking for a self-starter who is flexible, motivated, and driven to create long-term value through collaboration and continuous improvement. The successful candidate will also bring strong analytical and mechanical aptitude, a commitment to Environmental, Health, and Safety standards, and a high level of integrity and compliance focus.

This role offers a flexible 9/80 work schedule, which may provide every other Friday off depending on workload and business needs.

Our Benefits Package Includes:

• Bonus eligible!
• Automatic 401K company contribution and competitive match program
• Excellent Health benefits
• Potential Tuition Reimbursement
• (3) weeks' vacation to start
• All necessary PPE is provided by the company

Our Team

You will be part of a team that provides technical support across fourteen asphalt terminals throughout the Midwest, focusing on product quality, compliance, troubleshooting, and continuous improvement. The team also partners closely with customers to support product performance and application. As a privately owned company, our compensation philosophy is based on the value you create, offering you the opportunity to make a meaningful impact and grow your career.

What You Will Do

• Collaborate with cross-functional teams, including marketing, terminal leadership, operations, laboratory personnel, and corporate stakeholders
• Deliver technical guidance and support to customers on product application, performance, and issue resolution
• Represent the organization when interacting with State DOTs, customers, contractors, and vendors
• Provide technical support across multiple terminal locations to ensure consistent product quality, performance, and compliance
• Evaluate raw materials, develop and refine product formulations, and optimize processing methods
• Troubleshoot production and quality issues while driving continuous improvement and waste reduction initiatives
• Participating in industry associations to stay informed on trends and apply best practices
• Build and maintain long-term relationships with internal and external stakeholders to support business objectives
• Ensure quality and compliance standards are consistently met across products and operations
• Travel up to approximately 25%, including overnight travel, to support terminals and customer needs

Who You Are (Basic Qualifications)

• Experience in a customer-facing role supporting industrial, manufacturing, construction, or technical products/services, OR a bachelor's degree in a technical, business, communications, marketing, or related field
• Must have a valid driver's license.
• Ability to travel up to 25% of the time
• Ability to meet all physical requirements

• Negotiate on and around piping at both grade level and above grade level elevations
• Tolerate scents common to fuels and asphalt operations, as well as those of construction and maintenance-related activities such as welding, painting, and tank cleaning

• Competency with standards and specifications such as ASTM or AASHTO
• Experience testing and handling asphalt-related materials
• Established relationships within the asphalt industry, possibly including chemical suppliers, paving contractors, terminal operators, and equipment manufacturers

For this role, we anticipate paying $80,000 - $100,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).