Collections Specialist

Crown Auto Group's affiliated finance company, AMS Financial is NOW HIRING EXPERIENCED SUBPRIME AUTO LOAN ACCOUNT REPRESENTATIVE

AMS is seeking an experienced Subprime Auto Loan Account Representative to join our Collections Department. We are looking for a motivated, professional, and results-driven individual who understands the subprime auto finance industry and knows how to effectively communicate with customers regarding delinquent accounts.

Responsibilities:
Manage an assigned portfolio of subprime auto loan accounts
Contact customers regarding past-due payments and account issues
Negotiate payment arrangements and obtain promises to pay
Follow up consistently to ensure commitments are kept
Work with customers to resolve delinquency and prevent further escalation
Maintain accurate and detailed account notes
Identify accounts requiring additional collection action
Work closely with the Collections Department and management
Meet individual and departmental collection goals
Maintain professional and compliant communication with customers

Qualifications:
Previous subprime auto finance or collections experience preferred
Experience handling delinquent accounts and payment arrangements
Strong verbal and written communication skills
Excellent negotiation and problem-solving abilities
Self-motivated, dependable, and results-oriented
Ability to work in a fast-paced collections environment
Strong attention to detail and organizational skills
Knowledge of the repossession and recovery process is a plus

Ideal Candidate:
Someone who is comfortable speaking with customers, understands the importance of consistent follow-up, can handle difficult conversations professionally, and is driven to produce results.

Apply today to join the AMS Collections Team!

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