Police Telecommunicator

Police Telecommunicator

The Police Telecommunicator role within UT MD Anderson supports critical public safety communication functions by ensuring timely, accurate, and professional handling of non-emergency and administrative calls. The Police Telecommunicator operates in a fast-paced communications environment, serving as a vital link between callers, security personnel, and law enforcement resources. The Police Telecommunicator is responsible for multitasking across multiple systems while maintaining composure and delivering high-quality service.

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Police Telecommunicator contributes to a safe and secure environment for patients, visitors, and staff by supporting communication operations that facilitate prompt response to security and service needs.

The ideal candidate has communication center or dispatch operations, with the ability to handle high-volume calls, operate dispatch systems, and monitor surveillance technologies while maintaining professionalism and attention to detail in a fast-paced setting.

Why Us? Working as a Police Telecommunicator at UT MD Anderson provides the opportunity to contribute directly to the safety and well-being of a world-renowned healthcare environment. This role supports mission-critical operations while offering a collaborative work setting, skill development in emergency communications technologies, and a structured environment that promotes both professional growth and work-life balance.

• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. • Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options. • Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups. • Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

• Call Handling & Dispatch Support • Answer non-emergency and administrative telephone calls for police, security, and technical support services • Forward calls received in the Police Communications Center to the appropriate office of the UTPD • Maintain a professional and positive demeanor while managing high call volumes
• Computer-Aided Dispatch (CAD) Operations • Enter detailed information related to calls for technical support and security patrol activity into a Computer-Aided Dispatch (CAD) system • Ensure accurate and timely data entry for forwarding to appropriate police dispatch stations • Support efficient routing and assignment of calls through proper system usage
• CCTV Monitoring & Surveillance • Monitor closed-circuit television (CCTV) systems during special events and security-related activities • Identify situations requiring law enforcement or security response • Communicate relevant observations to the appropriate dispatch station to initiate response actions
• Documentation & Reporting • Compose and distribute shift logs • Maintain and document found property logs • Complete required police communication center paperwork accurately and promptly
• Multitasking & Operational Readiness • Perform multiple tasks concurrently in a fast-paced environment • Maintain situational awareness across communication systems and surveillance platforms • Ensure consistent adherence to communication standards and operational procedures

Education:

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree

Experience:

• Required: One year relevant work experience.
• Preferred: Experience in a communication center or dispatch operations, with the ability to handle high-volume calls, operate dispatch systems, and monitor surveillance technologies.

Licenses and Certifications

• Preferred: TCL-B - TCOLE Basic Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon Hire

Other Requirements: Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.