Command Center Coordinator

Command Center Coordinator Job Title: Command Center Coordinator Pay Grade: 6 Salary: $60,588 Department: Operations Reports to: Operations Supervisor FLSA Status: Non-Exempt Position Summary: The Command Center Coordinator serves as the central communications and dispatch authority for airport terminal operations, functioning similarly to a public safety emergency communications specialist within a 24/7 operational environment. The position is responsible for receiving, evaluating, prioritizing, documenting, and coordinating responses to operational incidents, emergency events, safety concerns, alarms, service disruptions, and customer-impacting issues across Hartsfield-Jackson Atlanta International Airport. Responsibilities: Critical Communications and Incident Management Receive, assess, prioritize, and coordinate responses for emergency and non-emergency incidents. Dispatch appropriate personnel and resources based on incident type, severity, and operational impact. Serve as the primary communication area during system failures, fire alarms, injuries, weather events, infrastructure disruptions, and other critical incidents. Monitor active incidents through resolution and maintain continuous situational awareness. Coordinate communications with key airport stakeholders, including Airport Leadership, Fire Rescue, Airport Police, contractors, airlines, and other stakeholders. Maintain incident command support through detailed event tracking and status reporting. Systems Monitoring Continuously monitor life-safety and operational systems including Fire Alarm Systems, Building Management Systems (BMS), elevators, escalators, moving sidewalks, emergency phones, paging systems, and other infrastructure monitoring platforms. Evaluate and interpret alarms, alerts, and system notifications to determine appropriate response actions. Initiate emergency notifications and escalation procedures when required. Identify recurring equipment failures or operational trends and communicate concerns to local leadership. Airport Operations Dispatch Manage high-volume telephone, radio, and electronic communications. Coordinate work requests through technology platforms used to support airport operations. Dispatch maintenance, custodial, transportation, 911, and support resources. Monitor response times and ensure timely completion of operational requests. Support airport continuity during irregular operations and large-scale events. Cross train with other internal AATC departments. Familiarization with airport facilities and processes will be required job training. Decision-Making and Operational Control Exercise independent judgment when prioritizing simultaneous incidents and operational demands. Determine escalation levels based on risk, operational impact, and public safety concerns. Provide real-time recommendations and operational updates to supervisors and airport partners. Documentation and Compliance Accurately document incidents, dispatch actions, notifications, and resolutions. Complete detailed incident reports and after-action documentation. Ensure compliance with AATC policies, airport regulations, safety standards, and operational procedures. Qualifications and Requirements Minimum three years of related experience in emergency communications, public safety dispatch, aviation operations, transportation operations, military command center operations, emergency management, or a similar high-volume dispatch environment. Experience working in a 24/7 operational environment preferred. Experience managing multiple communication channels simultaneously preferred. Must be able to pass and maintain requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis. A valid driver's license is required. Able to work a flexible schedule (nights, weekends, and holidays). Ability to walk throughout the airport and lift up to 50 pounds as required for operational support and cross-training activities. Success Characteristics: Advanced incident prioritization and dispatch coordination skills. Ability to remain calm and effective during emergencies and high stress situations. Strong situational awareness and critical thinking skills. Exceptional multitasking capability. Ability to communicate clearly and professionally with responders, leadership, tenants, contractors, and customers. Strong documentation and reporting skills. Proficiency with computer-aided dispatch, work-order management, alarm monitoring, and communication systems. Ability to make sound decisions with limited supervision. Documentation of critical events. High-stress, 24/7 operational responsibilities. This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package first day of hire.