Customer Assurance Representative
A.O. Smith
A. O. Smith seeks a Customer Assurance Representative II to support customers of our residential and commercial water heating and treatment products. In this role, you will respond to inquiries, troubleshoot product and service issues, and manage warranty and quality-related cases. Working closely with manufacturing, engineering, and quality teams, you will help identify root causes, track trends, and recommend improvements. You will use CRM tools to document interactions, maintain accurate records, and ensure timely, professional communication in a performance-driven, safety-focused environment.
Vacancy posted 2 days ago
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