Director of Residential Services

Our Vision:

We envision a world where every individual is valued for their inherent worth—regardless of ability or circumstance—and has equitable access and support to lead a life of their own design.

Director of Residential Services

Marrakech, Inc.
Connecticut | Full-Time | Exempt

Locations:

• New Haven/West Haven/Milford Area
• New Haven/Trumbull/Bridgeport Area
• Durham/Meriden/Waterbury/West Hartford Area

Salary: $65,000 - $70,000 annually

Lead with Purpose. Drive Excellence. Change Lives.

Marrakech, Inc. is seeking an experienced and passionate Director of Residential Services to provide leadership and oversight for residential programs supporting individuals with developmental disabilities.

This executive leadership role is responsible for ensuring high-quality, person-centered services while driving operational excellence, regulatory compliance, staff development, and positive outcomes for the individuals we support. If you are a strategic leader with a strong background in human services and a passion for developing teams, this is an opportunity to make a meaningful impact every day.

What You'll Do

Leadership & Staff Development

• Provide leadership and supervision to residential management teams.
• Recruit, develop, mentor, and retain high-performing leaders and staff.
• Conduct performance evaluations and support professional growth.
• Foster a culture of accountability, collaboration, and service excellence.
• Partner with cross-functional departments to achieve organizational goals.

Residential Operations

• Oversee multiple residential programs and ensure efficient daily operations.
• Ensure programs maintain appropriate staffing levels and quality care standards.
• Support admissions, transitions, and program development initiatives.
• Promote person-centered practices that enhance quality of life and independence.

Compliance & Quality Assurance

• Ensure compliance with DDS, CARF, ICF, and agency regulations.
• Lead licensing reviews, audits, investigations, and corrective action plans.
• Monitor program performance and implement continuous quality improvement initiatives.
• Review incidents, trends, and outcomes to promote health, safety, and program effectiveness.

Fiscal & Administrative Oversight

• Manage departmental budgets and financial performance.
• Monitor operational expenses and resource allocation.
• Ensure timely completion of reports, audits, and required documentation.
• Utilize data to identify opportunities for growth and improvement.

Community & Stakeholder Relations

• Build and maintain positive relationships with families, guardians, funding agencies, and community partners.
• Represent the organization professionally with external agencies and regulatory bodies.
• Support advocacy efforts and community engagement opportunities for individuals served.

Qualifications

Required

• Bachelor's Degree in Human Services, Social Work, Psychology, Special Education, Business Administration, or a related field; or equivalent combination of education and experience.
• Minimum of 5 years of progressive leadership experience in human services, residential services, healthcare, or a related field.
• Demonstrated supervisory and management experience.
• Valid driver's license and reliable transportation.

Preferred

• Experience overseeing multiple residential programs or locations.
• Knowledge of DDS, CARF, and other regulatory standards.
• Strong budget management and operational leadership experience.
• Exceptional communication, organizational, and problem-solving skills.

What We're Looking For

The ideal candidate is:

• A proven leader who inspires and develops teams.
• Passionate about serving individuals with developmental disabilities.
• Strategic, results-oriented, and highly organized.
• Experienced in quality assurance, compliance, and operational management.
• Committed to creating inclusive, person-centered services.

Benefits:

• Paid time off (PTO) and Dedicated Sick Time
• Paid Holidays
  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
• Paid and Unpaid Leave for:
  • Bereavement
  • Jury Duty
  • Disaster Relief Volunteer
  • Family and Non-FMLA Medical Leave
  • Military Leave
• Employer- Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)
• External Employee Assistance Program (EAP) (for full time employees)
• 401K and Profit Sharing Plan
• Educational Benefits, Including:
  • DSP Credentialing through the NADSP
  • Tuition Reimbursement
  • Tuition discounts at local colleges and universities
• Access to Various Voluntary Insurances and Benefits
• Staff Recognition Program
• Other Financial Benefits, Including but not limited to:
  • Dayforce Wallet (On-Demand Pay)
  • Marrakech’s Homeownership Program
  • Perfect Attendance Bonus Program
  • Recruitment Referral Bonus
• Other Corporate Discount Programs

Marrakech is an Equal Opportunity Employer. The hiring and promotion of employees will be based upon qualifications without regard to race, color, sex, pregnancy, religion, age, marital status, national origin, ancestry, disability, sexual orientation, genetic information, protected activity or any other basis prohibited by law.