Clinical Trainer

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

G.E.H.A has one mission: To empower federal workers to be healthy and well.

The Clinical Trainer is a valued business partner responsible for developing and conducting training for G.E.H.A's Clinical Operations team. This role will collaborate with clinical leaders to identify training needs outside the core curriculum to maximize the effectiveness of our employees to deliver on G.E.H.A's vision to inspire our members to live their best lives in pursuit of their overall health and well-being. This role will also develop and deliver training to newly hired and existing staff to support clinical learning programs. The Clinical Trainer will provide thought leadership to build and/or expand learning programs for our clinical division through a variety of engaging learning methods such as, webinars, on demand training, in person, blended and distance learning. Works independently in collaboration with the management team.

SKILLS

Duties and Responsibilities:

• Develops and administers large-scale internal learning programs for both in person and virtual environments, focusing primarily on the Clinical Operations Division
• Develops a trusted advisor relationship with clinical operations by collaborating with leaders and key stakeholders to assess clinical learning and development needs, develop curriculum and other offerings to align with business needs and strategic goals.
• Partners with subject matter experts to develop, update, and expand learning programs for in-person, blended and virtual environments using adult learning best practices.
• Provides initial orientation program for new clinical staff and develop on-going educational programs and modify current training programs as needed.
• Employs tools and technologies appropriate for a variety of learning delivery methods, including interactive workshops, exercises, and scenario-based training applying Adult Learning principles.
• Monitors content for consistency, accuracy, clarity, ease of navigation, and evolving best practices for user experience and interface.
• Partners with an Instructional Designer to design digital training courses, materials, instructor guides, and other learning media utilizing digital software, applications, and modalities such as adaptive learning, distance learning, and gamification.
• Maintains clinical knowledge of new and emerging clinical applications to support in development of training materials and delivery.
• Recommends and utilizes appropriate vendor programs meeting instructional goals and objectives.
• Facilitates and/or leads programs to reinforce GEHA's Vision and corporate initiatives, strategy, and goals.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance improvement tracking to drive continuous enhancement of learning programs.

Knowledge, Skills, and Abilities:

• Strong understanding of adult learning principles and instructional design methodologies.
• In-depth knowledge of clinical workflows, care management, utilization management, and healthcare operations.
• Excellent facilitation and presentation skills, with the ability to engage diverse audiences effectively.
• Ability to translate complex clinical concepts into engaging, easy-to-understand training materials.
• Strong project management skills with the ability to manage multiple training initiatives simultaneously.
• Exceptional communication and people skills to build strong relationships with clinical and operational leaders.
• Data-driven approach to assessing training effectiveness and identifying opportunities for continuous improvement.

Qualifications

• Active Registered Nurse (RN) license required.
• Bachelor's or master's degree in a health-related field
• 5+ years of experience in clinical training, clinical education, or staff development in a healthcare setting.
• Experience in managed care, provider networks, or population health training preferred.
• Experience in clinical systems and platforms
• Familiarity with healthcare compliance regulations, including HIPAA and accreditation standards (e.g., NCQA, URAC).
• Experience with virtual and blended learning models

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The target hiring range for this position is $88,488 - $111,943 USD. At G.E.H.A, the current maximum salary for this role is $124,736 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees.

G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.