Customer Service Specialist

JOB FUNCTION: Receives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Friday. MAJOR DUTIES AND RESPONSIBILITIES: Handle all inbound and outbound calls in an articulate, professional, customer focused manner. Receive and create service/work requests using multiple databases. Research, review, and complete all Metro Area external work requests for non-contracted sites (approximately 48 locations) Assemble, format, and/or author routine correspondence from various files or rough draft format using MS Office applications. Photocopy and print routine reports and correspondence and distribute to the appropriate personnel. Record daily events into an electronic log. Maintain electronic and manual files and resources. Demonstrate proficient use of computers and computer software for recording, modifying, and tracking data. Receive and report employee queries and call-offs in accordance with company policies and directives. Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications. Provide assigned shift coverage between 6am and 5pm. Serve as backup for the Building Operations Specialist if needed. Follow all policies and procedures. Perform other duties as assigned. REQUIRED QUALIFICATIONS: Customer service experience: telephonic, automated, and in-person. Strong interpersonal skills and ability to communicate in a customer-focused manner. Ability to adapt to frequent change and a hectic, fast-paced work environment. Able to communicate clearly and effectively, including orally, over telephone, and in writing, using proper grammar, spelling, and punctuation. Ability to comprehend written and oral instructions. Must have reliable transportation. EXPERIENCE: One to three years customer service experience. One to three years data entry experience. EDUCATION: High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc. PREFERRED QUALIFICATIONS: Facilities and operations experience. SECURITY: Must be a U.S. Citizen, able to obtain and maintain a Top-Secret Security Clearance. PHYSICAL DEMANDS: Incumbents may work in conditions that require operating industrial machinery/power tools and motor vehicles. Additionally, incumbents may participate in work that requires walking, bending, squatting, and carrying materials throughout the facility. Workplace conditions necessitate following strict safety guidelines and the use of Personal Protective Equipment. Work tasks requiring the incumbent to lift weight more than 50 pounds requires two or more persons. The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics describe here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions. The Government has full and complete control over granting, denying, withholding, or terminating security clearances for Contractor employees. Decisions on clearance requirements for positions will ultimately be decided by the customer based on access and requirements. It is the responsibility of the Contractor to ensure these decisions are approved and executed based on the customers guidance. Compensation Details: $34.12 The compensation range or hourly rate listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax‑saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara‑O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 08/03/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Equal Opportunity Employer: Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. Thank you for continued interest in employment with Amentum. For more than 100 years, Amentum has tackled the world’s toughest challenges to deliver agile and steadfast solutions to the U.S. government and its allies. With more than 50,000 employees on all seven continents and in more than 60 countries, Amentum delivers a broad range of operational support services to meet the critical needs of our clients. Our headquarters are in Chantilly, VA. Find us online at If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. If you need assistance, please reach out to View email address on click.appcast.io EEO including Disability/Protected Veterans Labor Laws Posters Amentum has become aware of unauthorized individuals who are falsely using the Amentum name and /or logo in an attempt to solicit fees from potential job seekers. These deceptive and unauthorized individuals are soliciting money, promising placement in a position with Amentum. Please note any communication requesting any amount of money in exchange for employment with Amentum is fraudulent. These communications do not originate from Amentum and are not associated with the recruitment process. Amentum and its affiliates never charge candidates fees or payments of any kind in order to secure employment. As a precaution, we recommend you do not disclose personal or financial details to anyone as a response to an unsolicited email, social media, or dating website request. Amentum will never as ask for a placement fee or any other fee to expedite the hiring process. Amentum personnel will always send email from an identifiable corporate account (ending in @amentum.com) and never from a public email account like Yahoo!, Google, Gmail, or Hotmail. If you are contacted by anyone offering employment with Amentum, you should never be asked to pay a fee for recruiting. Amentum personnel will always send email from an identifiable corporate account (ending in @amentum.com) and never from a public email account like Yahoo!, Google, Gmail, or Hotmail. If you are contacted regarding a fraudulent employment proposal, we encourage you to alert your local law enforcement agency/police authority. To read more about Amentum’s commitment to ethics. #J-18808-Ljbffr