Field Service Technician

L1/2 Field Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

Braver Technology, a New Charter company, is seeking an experienced L1/2 Field Engineer to join our IT Staff. This is a great opportunity to work and learn in a professional yet fun atmosphere. Candidates should have great personalities and enjoy working in a team environment. This is a full-time position with an excellent benefits package and room for growth! Candidate MUST be in a commutable Rhode Island / Southeastern MA area. The L1/2 Field Engineer will go service client sites 3 days a weekly, on average. Work from home or our office but local client travel is a must.

Required Skills & Experience

• 3-5 years' experience in a desktop & server support environment and IT field work
• ConnectWise & RMM experience is strongly preferred!
• Ability to work closely with executives in an array of professions.
• Must be able to build and maintain strong professional relationships with clients.
• Ability to solve problems using Microsoft platforms (e.g. Azure, M365, Active Directory, all current flavors of Windows)
• Experience with servers, routers, switches, firewalls, VPN
• Knowledge of networking principles, what they mean, and how they interact (TCP/IP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)

Typical Responsibilities & Duties

• Providing on-site & remote support to clients in the Rhode Island / Southeastern MA area, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Azure & Exchange Online.
• Supporting Windows Servers, LAN/WAN, TCP/IP, Network Security, VPN connections, software upgrades and implementations, network devices, backups and disaster recovery plans.
• Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed
• Actively collaborating in the development and maintenance of IT Support processes by Identifying infrastructure system needs and providing feedback for development.

We pay based on skill level and experience. We do not mind paying for great people with great personalities and experience.

Typical Schedule: Working hours are 8:30AM-5:00PM Eastern Time with a one week on-call rotation every 14 weeks after you have been in the role for a few months.

You must be in commutable distance to client sites in the Rhode Island / Southeastern MA area & you will be reimbursed for mileage!

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.