Bilingual Customer Service Representative

Bilingual Customer Service Representative

Location: Scottsdale, AZ | Onsite

COMPENSATION & SCHEDULE
Pay: $22.63/hour (Spanish Bilingual)
Schedule: Must be fully available to work any shift between 8:00 AM–10:00 PM, Sunday through Saturday, including at least one weekend day each week.
Training Schedule: 10:00 AM–7:00 PM Arizona Time (subject to change based on business needs)
Employment Type: Long-Term Temporary
Start Date: September 14, 2026
ROLE IMPACT

The Bilingual Customer Service Representative provides exceptional support by handling inbound customer calls related to ticketing and e-commerce services. This role helps create a positive customer experience by resolving inquiries efficiently, troubleshooting basic technical issues, and providing clear, professional communication.

KEY RESPONSIBILITIES
Answer inbound customer service calls in both English and Spanish.
Assist customers with ticket purchases, account questions, and e-commerce inquiries.
Research customer issues using internal systems and update customer accounts as needed.
Explain basic technical troubleshooting steps, including:
Identifying blocked IP addresses
Assisting customers with disabling VPNs
Guiding customers through refreshing their Wi-Fi IP address
Accurately document customer interactions while following company procedures.
Support LA28 as the primary assignment and assist with other festivals as business needs require.
Utilize the company knowledge base to resolve customer concerns and provide accurate information.
MINIMUM QUALIFICATIONS
Must be bilingual in English and Spanish (Mexican Spanish highly preferred).
Minimum of 2 years of call center customer service experience.
Technical support experience is a plus but is not required.
High school diploma or equivalent required.
Strong verbal communication, reading comprehension, and customer service skills.
Ability to multitask and work efficiently in a fast-paced call center environment.
Comfortable navigating multiple computer systems simultaneously.
Strong problem-solving, organizational, and time-management skills.
Must be fully available to work any scheduled shift during operating hours.
Must be committed to a long-term assignment.
WORK ENVIRONMENT
Onsite call center environment.
This position is primarily phone-based and does not include email or chat support.
Employees will work in a PCI-compliant environment where written notes, cell phones, and personal electronic devices are not permitted on the production floor.
Lockers are provided for personal belongings.
Employees will have access to the company's knowledge base beginning on their first day.
TRAINING
Approximately three weeks of paid training, including nesting.
Training duration may vary based on business needs.
No time-off requests will be approved during the first six months of the assignment.
REQUIRED ASSESSMENTS
English Customer Service Writing Sample
Spanish Customer Service Assessment
Audio-Based Call Center Customer Service Assessment

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