Medicare Call Center Specialist

In this role, you will serve as a dedicated advocate for Medicare members by responding to inquiries regarding benefits, products, services, resources, networks, and policies. By identifying member and provider challenges, collaborating with internal business areas for resolution, and delivering exceptional service, you will directly support our retention strategy and build meaningful, top-notch relationships with every interaction.

• Contract starting on 9/14/26 and ending roughly on 1/22/27
• Schedules will be any time between 8a-8p EST
• Weekend work is required

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School

Responsibilities

• Respond to Medicare members’ inquiries regarding benefits, products, services, resources, networks, and policies.

• I dentify issues affecting members and providers; notify the appropriate internal business areas to track and resolve problems.

• Support retention strategies by providing exceptional service to members and providers across both over-the-phone and in-person interactions.

• Ensure strict compliance in all activities with internal policies as well as regulatory agency guidelines.

• Identify cross-sell opportunities for ancillary products, such as dental insurance.

• Maintain precise records of customer interactions, process member account changes, record inquiry details/actions, and escalate unresolved issues to appropriate departments for deep-dive research.

• Operate flexibly across multiple capacities, including acting as a Medicare Concierge phone agent and a Community Outreach Specialist (over the telephone, at corporate offices, retail stores, and community engagement events).

• Perform additional tasks and projects as assigned.

The essential functions of this role include:

• working weekends

Skills

• Call Center
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Call Center Support
• Basic Computer Skills
• Basic Software Skills
• Medicare/Medicaid
• Typing Skills

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.