Bilingual Contact Center Specialist

Full Time

Location: Austin, TX 78727

Work Schedule: Full-time, onsite. Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM, Monday–Friday.

About the Role

We’re looking for passionate and detail-oriented individuals to join our Provider Network team as Bilingual Contact Center Specialists. In this role, you’ll support healthcare providers and Medicaid clients by delivering exceptional customer service, helping resolve inquiries, and ensuring accurate information is provided in a timely manner.

If you enjoy helping others, thrive in a fast-paced environment, and are bilingual in English and Spanish, this is an excellent opportunity to build your career while making a difference.

Key Responsibilities

• Provide professional assistance to Medicaid providers and clients with questions about eligibility, claims, and other program-related inquiries.
• Respond to incoming calls promptly and courteously, ensuring each interaction delivers a positive experience.
• Document all interactions accurately in system logs.
• Transfer calls or escalate complex issues as needed.
• Meet established performance metrics, including attendance, productivity, and quality standards.
• Support team goals and contribute to process improvements.

Qualifications

Required:

• Minimum 6 months of recent experience in a high-volume contact or call center environment.
• Fluent in English and Spanish (reading, writing, and speaking). Candidates must pass a bilingual skills assessment with a score of 80% or higher.
• Strong verbal and written communication skills.
• Detail-oriented, organized, and able to multitask effectively.

Why Join Us?

• Competitive pay — $22.00 per hour
• Comprehensive health benefits
• Equipment provided for on-site work
• A supportive, professional environment with opportunities for growth
• Make a meaningful impact by supporting Medicaid providers and improving healthcare access

Additional Information

• This is an onsite position based in Austin, TX.

ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status. 

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