Remote Call Center Lead - Patient Experience
Banner Health
Phoenix, AZ
- Remote job
Banner Health seeks a Call Center Lead to manage a fast-paced, remote Customer Experience Center in Arizona. The role trains, coaches and supports agents, acting as a floor lead and subject matter expert to ensure a differentiated patient experience. You will monitor metrics, guide QA processes and collaborate with providers to optimize workflows. As a senior resource, you’ll deliver ongoing education, handle escalations, and reinforce best practices across digital channels while maintaining #J-18808-Ljbffr Banner Health
Vacancy posted 1 day ago
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