Property & House Manager

#2216

Our kind and discreet Bay Area-based private client is seeking a capable Property & House Manager to support seamless operations and maintenance across multiple homes. The portfolio includes a diverse range of residences across the Bay Area, from urban homes to coastal retreats. You will serve as a true right hand to the Director of Properties, working across all residences to address and swiftly resolve any needs that arise.

The ideal candidate is a kind, warm, detail-oriented professional who thrives in a dynamic environment, enjoys working both independently and collaboratively, and is comfortable balancing day-to-day care with vendor coordination and project management. This role suits a candidate with a true "service heart" who is willing to roll up their sleeves and do everything from preparing a home for a beautiful event to climbing a ladder to clean out a gutter when needed. You will enjoy job satisfaction, stability, a highly collaborative team, and the chance to work for some of the nicest principals in the area.

This individual reports directly to the Director of Properties and the principals.

Responsibilities:

• Conduct walk-throughs, inspections, and property checks, interior and exterior
• Coordinate preventative maintenance and monitor HVAC, solar, pools, alarm systems, and more
• Manage household inventory, manuals, and vendor records
• Keep homes always "guest ready" and assist with occasional event set up and breakdown
• Provide hands-on, service-forward support with anything the principals need. Do the dishes if needed, anyone on this team will
• Assist with light maintenance needs such as troubleshooting issues, switching out lightbulbs, and unclogging a sink
• Schedule and manage vendors for repairs and projects
• Communicate updates clearly to the manager and principals
• Drive between multiple Bay Area properties, including SF, Palo Alto, Woodside, and coastal locations
• Handle administrative tasks in MS Office, attend all meetings, and work closely with the property team and the Family Office
• Collaborate with the Director of Properties on special projects, big or small

Requirements:

• 5-10+ years of experience in house or property management, hospitality, or a related field, with private estate experience a plus
• Strong organizational skills and attention to detail
• Systems-minded with a clear, process-oriented approach
• Excellent communication skills, with the ability to read the room and adjust tone and style
• Calm, solutions-oriented approach to challenging situations
• Valid driver's license and reliable transportation
• Tech-savvy with smart home systems and basic office tools, including calendar, email, text, MS Suite, and Outlook
• No task too big or too small mentality, understanding that everyone rows the boat together for the greater good
• Comfortable lifting up to 40 lbs and accessing attics, basements, and roofs
• Handy with basic repair skills and familiar with household and property systems and set up
• COVID vaccination required
• Not afraid to roll up their sleeves and get a little dirty
• Must be dog friendly!

Schedule: Monday to Friday, 8am to 5pm, with some flexibility to work after hours and weekends when needed

Compensation: $150k+ DOE plus excellent benefits and PTO

Location: San Francisco Bay Area Peninsula and surrounding area

Pocketbook Agency is acting solely as a recruiting and placement firm for this position and is not the employer of record for this role unless otherwise explicitly stated. All hiring decisions, compensation, benefits, and employment terms are determined by the client employer. By applying, you acknowledge that submission of an application does not guarantee placement or employment.

Pocketbook Agency is an equal opportunity recruiting firm and does not discriminate in its recruiting, screening, or placement practices based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.