Customer Service Representative (CSR) - Weekend Availability

Job Opportunity

At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we're known for exceptional craftsmanship and customer care. But what really sets us apart is our people. We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success. If you're passionate, skilled, and ready to grow—we want you on our team.

About the Role

This position combines high-level customer service support with dispatching responsibilities, ensuring a seamless experience for our customers from first call through project completion. Weekend and evening availability is required.

What You'll Do

Customer Service & Call Management

• Answer inbound calls and make outbound calls with professionalism and care
• Schedule service, maintenance, inspection, and installation appointments
• Assist customers with services, memberships, and general inquiries
• Route calls and information to appropriate departments
• Follow up on open estimates, quotes, and membership renewals

Dispatch Relief

• Communicate with customers to confirm details and answer questions
• Ensure technicians have the necessary materials and job information
• Monitor installation progress and support the field team as needed
• Resolve scheduling issues or delays quickly and efficiently
• Follow up post-installation to ensure customer satisfaction

Administrative & Team Collaboration

• Maintain accurate customer records and job documentation
• Use CRM/scheduling systems (Service Titan preferred)
• Collaborate with sales, service, and install teams for a seamless workflow

Benefits

• Performance Bonuses
• Company Sponsored Insurance Provided
• 401(k) with Company Match – Invest in your future.
• Paid Gym Membership – You choose the gym.
• Company-Sponsored Dental, Vision & Life Insurance
• Paid Holidays & PTO – 6 holidays + 5 PTO days annually.

Requirements

• 2+ years of CSR experience (preferred)
• Weekend and evening availability
• Experience in home services is a plus!
• Strong communication skills and confidence on the phone
• Excellent multitasking and organizational ability
• Proficient with computer systems and CRM software
• Dependable, punctual, and solution-driven
• Team-oriented with a proactive, "go-getter" attitude

A Little About Us:

TE Certified Plumbing is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is!

TE Certified is an equal opportunity employer and a drug-free workplace.