Customer Service Representative

Customer Service Representative (CSR)

Insight Global is seeking a detail-oriented and professional Customer Service Representative (CSR) to support our pharmaceutical client. This role involves handling client emails and calls, providing professional service, and performing advanced data entry and processing tasks. The ideal candidate will have strong communication skills, a high level of accuracy, and experience working in a regulated environment.

Responsibilities:

• Respond promptly and professionally to emails with an occasional phone call from providers and clients and report all conversations and findings.
• Accurately log and track all customer interactions in systems and databases.
• Process orders and service requests in compliance with company and regulatory standards.
• Perform higher-level data entry tasks, including verifying product information, updating records, and generating reports.
• Escalate complex issues to appropriate departments while ensuring timely follow-up and resolution.
• Maintain up-to-date knowledge of products, services, and compliance requirements.
• Collaborate with cross-functional teams including sales, logistics, and regulatory affairs to ensure customer satisfaction.