Senior Yardi Application Support Analyst

Responsibilities Own L3 and L4 escalated support cases, delivering timely and strategic resolutions Lead advanced troubleshooting and root‑cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules Analyze and document user needs to recommend configuration changes or enhancements Collaborate with internal and external partners to ensure successful implementation of enhancements and integrations Test new features, assist in implementations, and support training efforts Escalate critical issues with well‑documented context and analysis Develop and maintain documentation, including best practices, training materials, and troubleshooting guides Ensure compliance with data privacy regulations and company security policies Build Yardi reports to provide better visibility to internal and external stakeholders Qualifications 3–5 years of experience with Yardi Voyager and related platforms in a technical capacity Knowledge in various Yardi modules/applications including but not limited to Yardi (Voyager 7S & 8), Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, SiteManager, VoyagerPlus SI Flex/CRM IQ, Concierge, RentCafe, VendorCafe, etc. (preferably in a product, project, or business analyst capacity) Strong troubleshooting skills and understanding of property management workflows Proficient in SQL and reporting tools, with a strong analytical mindset Comfortable analyzing system behavior and recommending improvements to business stakeholders Skilled at managing support tickets and delivering outstanding service to end users Collaborative, organized, and eager to learn in a fast‑paced remote environment Strong written and verbal communication skills Problem‑solving and critical thinking skills Advanced experience with Yardi configuration, reporting, and security Benefits Expected pay rate of $95,000- $105,000 plus annual target bonus 25% rent discount at any AIR community (a rental application is required, and certain exclusions apply) Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long‑term disability paid by the company 401(k) plan with employer contribution up to 6% Paid time off including vacation, sick time, and 14 holidays Paid parental leave of up to 16 weeks Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses 15 hours of paid time annually for community service Commuter benefits and pet insurance Consumer discounts on various products and services Opportunities for ongoing professional development, leadership training, and career growth Application Deadline The initial deadline for applications is 5/27/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Pre‑employment Screening Candidates extended an offer will be required to undergo pre‑employment screening that includes checking references, a four‑panel drug screening that excludes marijuana testing, employment verification, and criminal background check. Equal Employment Opportunity AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr AIR Communities