Customer Service Associate

Customer Service Associate

I LOVE SUGAR is hiring for a Customer Service Associate to join the team at our Panama City Beach, FL location.

Much more than a candy store, I LOVE SUGAR takes the candy we all LOVE and delivers a magical and breathtaking experience. A state-of-the-art design including patented custom fixtures and attention to extreme detail, is what we believe makes shoppers often refer to I LOVE SUGAR as the Apple store of candy. A 55' mega candy wall, Candy Mosaics and other Art completely made out of candy are all found throughout the space which creates a candy museum-like experience. We make candy heART. Combine that with every type of candy imaginable, mix it with love and an iconic brand, I LOVE SUGAR was born.

Overall Job Function: Optimizes the store’s success by providing the customers with the greatest customer experience.

Job Responsibility including but not limited to:

Customer Service

• Provide excellent customer service according to I LOVE SUGAR standards.
• Answer phones courteously and promptly.

Job Knowledge

• Actively work with products, including processing, stocking, replenishing, rotating, displaying and merchandising per I LOVE SUGAR guidelines.
• Run POS register, report and handle all required transactions, issue receipts and pack merchandise.
• Receive, open and unpack merchandise shipments.

Efficiency

• Execute reductions, price changes, transfers and cash register routines.
• Utilize established I LOVE SUGAR policies and procedures to assist in asset protection and safety for the store and partner with store management as needed.

Team Player

• Work effectively with team members to ensure the selling floor, cash point, and stockroom are clean and well maintained per I LOVE SUGAR store standards.
• Adhere to I LOVE SUGAR values and internal standards policies and procedures contained in the company Employee Handbook.

Minimum Candidate Qualifications:

• High School graduate or equivalent preferred
• 6 months of experience in customer service, retail industry preferred
• Ability to lift in excess of 30 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items for a short distance
• Ability to climb a ladder and use a step stool

Competencies:

• Excellent customer service skills
• Ability and willingness to run a cash register
• Good communication and organizational skills
• Ability to multitask in a fast-paced environment
• Ability to take initiative to complete tasks and solve problems
• Ability to meet deadlines
• Ability to manage time and prioritize
• Must be able to work a flexible work schedule including nights and weekends

We offer flexible schedules, and an amazing employee discount program for cell phone plans, gym memberships, travel, and more!

If this sounds like you, please apply here and let's grow together!