Operations Analyst II

Global Business Operations (GBO) Business Process Help Desk (BPHD) Team MemberExperienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed.Skills:Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access.Familiarity with ServiceNow or similar customer service ticketing application preferredFamiliarity with data research tools, specifically Refinitiv, Thomson Reuters, and Moody'sFamiliarity with HTML and SQLBig 4 experience is a plusMust have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data.Candidate must possess excellent organizational skills with attention to detail.Ability to prioritize and facilitate assignments with minimal supervisionStrong oral and written communication skills.Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS management/staff.Good interpersonal skills with demonstrated success in dealing with diverse functional teamsResearch & Troubleshooting Skills – detail orientedPossess a high level of motivation with a strong commitment to customer service and continuous improvement.Ability to handle multiple tasks and support special project needs