IT Systems Engineer

Job Description

Job Description

 

 

Job Title: IT Systems Engineer

 

Reports To: President

Direct Reports: none

Compensation: Salary

Employment Status: Full time (45 Hours per week)

COMPANY INFO

 

MW Watermark wants to make a difference. We are passionate about the world’s water. We are innovative, focused on customer service and always try to exceed expectations. We are an environmentally conscious company with people who are energized, encouraged and inspired to make a difference in the water business, and as a result, make a positive difference to our planet by helping to keep our shared, finite water supply clean and usable for generations to come. We build amazing water and wastewater treatment equipment. Together, we can make a difference.

 

SUMMARY

 

The IT Systems Engineer is responsible for supporting, maintaining, and improving the company’s information technology systems. This position works collaboratively with other IT personnel and provides hands-on support for users, computers, servers, network equipment, software, phones, security systems, backups, and related technology.

This position requires a broad, practical IT skill set, including the ability to support day-to-day systems and troubleshoot basic scripts, macros, SQL queries, reports, and automation tools used by the company. This is not a dedicated software-development position, but some scripting, programming, and database-query experience is required.

PRIMARY RESPONSIBILITIES

 

1. Provide hands-on technical support for company users, including PCs, laptops, printers, phones, mobile devices, software, access issues, and related peripherals.
2. Administer user accounts, permissions, email, file access, printers, shared resources, and other business technology systems.
3. Support Microsoft desktop, server, Microsoft 365, Active Directory, and other common business application environments.
4. Maintain physical and virtual servers, storage, operating systems, and related infrastructure.
5. Maintain network infrastructure and connectivity, including routers, switches, firewalls, cabling, wireless access points, VPN access, and internet service.
6. Support cybersecurity, backup, and disaster-recovery practices, including access control, patching, endpoint protection, firewall support, backup verification, and recovery testing.
7. Support, troubleshoot, modify, create, and document practical internal tools, including scripts, macros, batch files, custom programs, SQL queries, reports, and other automation tools.
8. Work with departments to improve the practical use of technology, reduce repetitive work, and support business operations.
9. Train employees on hardware, software, security practices, and new technology as needed.
10. Monitor system and network performance, troubleshoot technical issues, and help maintain reliable and secure IT operations.
11. Support the company phone system and related communication systems.
12. Procure, configure, install, maintain, and track company computers, software, peripherals, and other IT assets.
13. Maintain IT documentation, software licenses, vendor contracts, warranties, equipment records, system procedures, and records of important system changes.
14. Work with third-party IT contractors, vendors, and service providers as needed.
15. Promote and contribute to a continuous improvement culture.
16. Perform other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

1. BS Degree in Information Technology, Computer Science or equivalent.
2. Three or more years of hands-on IT experience preferred, especially in a small to mid-size company environment.
3. Working knowledge of Windows desktop environments, Windows Server, Microsoft 365, Active Directory, user permissions, and common business applications.
4. Experience troubleshooting hardware, software, network, printer, email, user-access, and general technical support issues.
5. Working knowledge of networking concepts and infrastructure, including TCP/IP, DNS, DHCP, VPN, firewalls, routers, switches, wireless networks, and cabling.
6. Ability to configure, maintain, and support physical and virtual servers, storage, operating systems, and related infrastructure.
7. Familiarity with cybersecurity, backup, and disaster-recovery practices, including endpoint protection, patching, access control, backup verification, and recovery concepts.
8. Practical scripting, programming, reporting, or database-query experience required, such as VBA, batch files, AutoHotkey, PowerShell, SQL, Python, or similar tools.
9. Ability to read, troubleshoot, modify, document, and create small practical scripts, macros, SQL queries, reports, and automation tools to support business operations.
10. Experience with SQL Server, ERP systems, manufacturing systems, or business-reporting tools preferred.
11. Basic PBX, VoIP, or phone-system experience preferred.
12. Experience working with third-party IT contractors, technology vendors, or service providers preferred.
13. Experience using AI tools responsibly to improve productivity, troubleshooting, documentation, reporting, or automation is a plus.
14. Strong written and verbal communication skills.
15. Strong organizational skills and the ability to work in a self-directed, fast-paced environment.
16. Ability to lift up to 50 pounds as needed.

 

WORKING CONDITIONS

Working conditions are normal for an office environment. Occasionally, work will be done on the production floor which requires the use of safety equipment to include but not limited to; safety glasses, hearing protection, safety toe shoes, and a hard hat.

REMOTE WORK

This position cannot be done remotely. It requires working hands-on with all IT equipment and software as well as trouble-shooting issues for teammates and physical set up of related equipment.

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“ ADA CHECKLIST”

CHECKLIST FOR DETERMINING THE GENERAL PHYSICAL REQUIREMENTS,

PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF 

SPA (STATE PERSONNEL ACT) STAFF POSITIONS

 

Position: IT Systems Engineer

 

Check the boxes next to the letters that correspond with the physical aspects of the essential functions of the position. Essential functions are the fundamental job duties, meaning the position exists to perform the function; there is a limited number of employees among whom the performance of the function can be distributed; and/or the incumbent is hired for expertise or ability to perform the function due to its high specialization. The Americans With Disabilities Act of 1990 (ADA) and associated Federal regulations protect qualified individuals with disabilities from discrimination in all areas of employment. To be considered qualified, an individual must be able to perform the essential functions of a position, with or without reasonable accommodation. It is important that the physical tasks associated with the essential functions be identified appropriately so that persons with disabilities can determine if any accommodation is necessary.

I certify that I have read the physical requirements as set forth below and am physically able to perform the necessary duties as indicated herein.

Employee Signature:_________________________________________ Date:_____________

1. GENERAL PHYSICAL REQUIREMENTS

Please check the ONE description of general physical requirements that best describes the work requirements of the position:

  A. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

  B. Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.

  C. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

  D. Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

  E. Very heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.

2. PHYSICAL ACTIVITIES

Please check ALL physical activities that apply to the essential functions of the position:

  A. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

  B. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

  C. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

  D. Kneeling: Bending legs at knee to come to a rest on knee or knees.

  E. Crouching: Bending the body downward and forward by bending leg and spine.

  F. Crawling: Moving about on hands and knees or hands and feet.

  G. Reaching: Extending hand(s) and arm(s) in any direction.

  H. Standing: Particularly for sustained periods of time.

  I. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

  J. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

  K. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

  L. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

  M. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

  N. Grasping