Market Manager

Job ID: 525221 Summary The Market Manager is the primary contact for all customer accounts in his/her territory, acting as a liaison between customers and the company. This position ensures quality and consistency of service and/or product delivery, maintains and develops strong relationships with current and prospective clients, generates sales proposals, and service and manages existing accounts. What You’ll Be Contributing Fosters strong relationships with customers and leads in developing customer loyalty and company brand reputation. Maintains a strong understanding of market volumes, trends, competitive activity, and key economic drivers for the assigned territory. Develops annual business plans for the territory and each account, including pricing objectives, technical support, distribution optimization, new products, and receivables management. Manages customer accounts and ensures 100% correct daily billing with emphasis on correct and complete entry of pricing, management of payment discrepancies, DSO, and rebates. Manages payment discrepancies and DSO problems to ensure customers are billed correctly and pay as per their agreed terms. Continues to work towards our vision of making the company the easiest and best supplier in the market to work with. Leads price negotiations with all customers and ensures that they are done in a mutually beneficial, satisfactory, and timely manner. Promotes the consumption of cement and related cementitious products, enhancing the company's brand reputation and awareness and preference for our products in the marketplace. Provides up-to-date sales forecasts monthly for each account as required via standard tools. Provides first-line technical input (testing, specification interpretation, troubleshooting) to customers and other stakeholders in assigned territory and engages other Technical Service support. Develops superior knowledge and understanding of each account, including objectives and strategies, key staff, operations, and financial performance. Provides value-added to our customers to strengthen loyalty and brand reputation. Utilizes all available data to monitor accounts' commercial margins and continually seek opportunities for improvements in the commercial margin. Represents the company by participating in industry associations. Manages assigned expense and travel budgets. Follows up on new leads and referrals resulting from field activity. Ensures alignment of OH&S activities arising from Companies OH&S mission. Performs additional duties as assigned by supervisor. Qualifications Minimum of 4 years / Bachelor’s Degree in Business Management, Sales, Purchasing or related field. Minimum 5 years of experience as Sales representative or similar role. Ability to read, write, and understand warning labels, instructions, signs, etc. Proficient in English written, verbal communication, and listening skills. Ability to drive committed and effective incident management. Ability to explore and understand customers’ requirements to ensure a high level of responsive service. Ability to analyze facts and exercise sound judgment in arriving at a conclusion. Ability to cultivate and maintain positive relationships with others in a friendly and respectful manner. Ability to perform multiple projects/tasks simultaneously with a high degree of accuracy. Benefits Health Insurance Dental Insurance Vision Insurance Retirement Plan Paid Time Off, Paid Holidays Tuition Reimbursement Employee Assistance Program Disability Pay Life Insurance Growth Opportunities and more. Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion Equal Opportunity Employment CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. EOE/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr CRH