Clinical Operations Lead

Job Description

Job Description

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Position summary 

The Clinical Operations Lead supports consistent, high-quality care across clinic sites by training and coaching clinical and administrative staff, monitoring workflows for compliance and efficiency, and partnering with Practice Managers and the Sr. Manager of Clinical Operations to troubleshoot operational challenges. Reporting to the Sr. Manager of Clinical Operations, this role helps ensure new processes are understood and adopted, operational metrics are tracked, and clinic sites remain compliant with applicable regulatory standards.

Essential job functions

• Conduct on-site training and competency validation for clinical staff 
• Observe and evaluate clinic operations to identify opportunities for improvement
• Coach and provide feedback (verbal and written) to staff to improve performance and compliance
• Assist in implementation of initiatives and process improvement
• Collect and report on operational metrics to the Sr. Manager of Clinical Operations 
• Collaborate with Practice Managers to troubleshoot process challenges and develop site-specific solutions aligned with organizational standards.
• Assist with supply inventory management and coordinate supply ordering at clinic sites and at scale.
• Communicates operational updates and changes to clinic staff and ensures understanding of new processes.
• Escalate operational issues or compliance concerns to leadership as appropriate
• Adhere to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.
• Travel regularly to all clinic locations throughout the region.
• Take ownership of additional responsibilities to improve the quality of care, operational efficiency, and/or employee well-being in assigned clinics, as needed.

Community Clinic Essential Competencies

• Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
• Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
• Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
• Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.

Role Specific Essential Skills/Competencies

• Knowledge of clinical workflows in a healthcare setting.
• Strong coaching and training ability
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Basic computer skills and proficiency with Microsoft Office and common healthcare software.
• Attention to detail and commitment to quality and compliance.
• Ability to execute independently while staying connected in purpose to the larger team

Required qualifications

• High School diploma or equivalent
• MA, LPN, or RN licensure required.
• 2+ years of experience in a healthcare setting or clinical operations support role.
• Previous leadership or management experience in healthcare

Preferred qualifications

• Some college coursework or healthcare certification are preferred.
• Experience in ambulatory care or community health preferred
• RN licensure preferred
• Previous training experience preferred

Why Work at Community Clinic?

• Be a part of a mission driven organization providing comprehensive health care to everyone in your community, regardless of their financial or medical situation!
• Automatic 5% contribution to employee retirement plan, no match required!
• Competative pay, time-off and paid holidays!
• Annual Bonus Opportunities