Process Specialist

Process Specialist

In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys. Responsibilities Provide level 1 triage services for reverse logistics helpdesk requests Support operational processes such as Spares management, order maintenance, and system transactions Assist customers with RMA requests, issue resolutions, follow up on defective returns, and general support Call Center support during business hours Create FAQs and training documentation for the end user Conduct Info sessions to the business end-user Qualifications Basic High School Diploma or GED Equivalent At least 2 years of experience relating to the job description Preferred Experience in SAP is a plus Team player - engages interest and participation of others and has a collaborative approach to working with others Self-motivated and able to work well under pressure Strong computing skills (MS Excel & MS Word) & confidence in managing multiple systems Keen attention to details and accuracy Adaptability - Able to change in order to fit in new and different business situations and work assignments. Perform well under pressure to meet deadlines High attention to detail & prioritization skills Focus on continuous improvements, ability to proactively identify opportunities to improve Comply with the client's workspace and policies and has multicultural understanding Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.