Physical Security Operations Center (PSOC) Analyst

Key Responsibilities

• Situational Monitoring: Monitor enterprise Video Surveillance Systems (VSS) Access Control Systems (ACS) and Intrusion Detection Systems (IDS) to maintain continuous situational awareness.
• Incident Response & Dispatch: Triage real-time alarm activations using established risk frameworks; initiate immediate internal and external notifications including direct coordination with law enforcement emergency services and security leadership.
• System Verification: Validate that physical security controls are operating as designed proactively identifying system degradation gaps or technical troubleshooting needs.
• Evidence & Documentation: Maintain complete time-stamped shift logs and preserve digital evidence in strict accordance with chain-of-custody requirements.
• Risk Intelligence & Reporting: Identify recurring physical security vulnerabilities provide trend analysis and generate defensible compliance reports for audits and the enterprise risk register.
• Compliance Support: Assist with ISO internal audits regulatory documentation reviews and corrective action tracking.

Minimum Qualifications

• Experience: 3 years of experience in a physical security operations center (PSOC/GSOC) corporate security environment law enforcement dispatch or a similar high-pressure command center.
• Technical Skills: Proven experience utilizing enterprise physical security platforms (e.g. Genetec Lenel) and incident management software.
• Clearance/Certifications: Ability to obtain and maintain job-related system clearances such as the National Crime Information Center (NCIC) and Commonwealth Law Enforcement Assistance Network (CLEAN).
• Industry Knowledge: Familiarity with industry standards and best practices for physical security (e.g. ASIS APTA ANSI ISC).
• Availability: Flexibility to work in a 24/7 operational environment including rotating shifts holidays and weekends.
• Communication & Professionalism: Strong written and verbal communication skills with the ability to synthesize complex information for senior leadership and remain calm under pressure during emergency situations.
• Education & Tools: Proficiency in Microsoft Office 365 (SharePoint Excel Word PowerPoint).

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No