Program Manager

Program Manager – SM2 ProgramOur story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.Position OverviewThe Program Manager owns an SM2 (Amazon) regional territory end-to-end as we launch and hold sites together across the country. This first hire is Chicago-based and serves as the senior regional lead on the program team — effectively the program's number two in the field. Reporting to the VP Program Operations, you will run client escalations, partner and restaurant onboarding, launch support, and remote site auditing. The role is built for remote management. Whether each Program Manager lives near their cluster for year-one troubleshooting is still an open question, so comfort operating remotely — and traveling to sites only when genuinely warranted, rather than by default — is essential. You won't just manage accounts; you'll help build the systems that let the program scale.What You'll Be Doing:Own a regional territory end-to-end, starting with Chicago / CentralManage client escalations and keep launches on scheduleOnboard restaurant and operating partners and manage partner issuesBuild and run remote site-audit systems (the priority year-one build)Coordinate field-troubleshooting resources without defaulting to flying inServe as a senior regional lead on the SM2 program team, supporting the Program Lead and helping mentor future Program Manager hires (East / West / Central)Analyze and track key operational and usage metrics to make informed decisions and present strategic recommendationsMonitor account-level financial health across your territory, including receivables and payables, and resolve issues promptlyWho You Are:You have 4–6 years of experience in multi-site operations, account management, or regional operations, ideally in a service, hospitality, or tech-enabled environmentYou have strong remote-management discipline and are comfortable owning a regional/national territory and building process from scratchYou're highly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform decisionsYou're organized and detail-oriented, managing multiple locations, priorities, and timelines at onceYou have experience hiring, training, and managing staff, with a supportive, accountability-driven leadership styleYou're a strong communicator who can coordinate stakeholders and contribute to executive-facing meetingsYou're willing to travel to sites when genuinely warranted, not by defaultYou're comfortable in Excel and internal tools, and you use data to solve problems and drive improvementsWhat We'll Hook You Up With:Competitive market salary and stock options, based on experienceComprehensive health, dental and vision plans401k retirement plan with company matchPaid maternity and parental leave benefitsFlexible spending accountsCompany issued laptopDaily subsidized lunch program (ours!) and free food and beverages in the officeA fulfilling, challenging adventure of a work experienceMust be authorized to work in the United States on a full-time basis. No recruiters please. The salary range for this role is $95,000–$130,000 base. The salary is dependent on a number of factors including but not limited to: work experience, training, location and skills.