Restaurant Supervisor

Job Description

Job Description

Company Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii’s largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Job Summary

A Restaurant Supervisor is responsible for managing the daily operations of the restaurant. Most importantly, ensure that guests expectations are not only met but exceeded. Additionally, a Restaurant Supervisor will be held accountable for proper opening and closing procedures as mandated by management to ensure that the establishment is up to 604 quality and food safety standards.

Responsibilities

• Perform all duties of any FOH staff member, as needed.
• Understands and can accurately explain menu details including specials in regard to the preparation method, ingredients, portion size, and side items accompanying the dish. If employees or guests ask, specify substitutions for items on the menu.
• Verifies that all menu items are prepared according to our company quality standards 100% of the time.
• Trains new hires in the service style of the Company and ensures standard operating procedures including safety and sanitation expectations.
• Assigns daily side work and running side work for kitchen staff to ensure the restaurant runs efficiently.
• Oversee cleanliness of staff in all areas of the restaurant and quickly correct and report any health hazards and code violations.
• Check food storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Ensure that all servers and crew members are checked in and out properly according to company policies.
• Assist in seeking to provide staff coverage in case of employee absence and adjust staffing as necessary to meet business demands.
• Communicate with the manager regarding any operational updates or concerns that would affect the business.
• Resolve customer complaints promptly and according to company guidelines.
• Ensure that staff report to work as scheduled while working with management in documenting any late or absent employees.
• Attend designated meetings and training.
• Pass all certification/training exams pertaining to job title.
• Good mathematical skills and basic computer knowledge.
• Take cash payments in exchange for services rendered.
• Process credit and debit card payments following training procedures.
• Count cash in the cash register at the end of each shift and ensure that it balances.
• Sort, count and wrap currency and coins and prepare for being deposited to the bank.
• Ensure that there is sufficient change available at the beginning of each day.
• Report all necessary operational information to the Manager at the end of each day
• Ensure that operations are MWR compliant.
• All other duties as assigned.

Qualifications

• Must be able to read and communicate in English clearly and effectively.
• Must be at least 18 years of age with a valid driver’s license and clean driving record.
• Must have the ability to lift pots, pans, products, and other items weighing up to 50 pounds frequently.
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must have a valid health card or equivalent.
• Must be able to perform simple math calculations and understand units and measures.
• Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
• Must have the ability to stand and walk for extended periods of time.
• Must have the ability to lift, stoop, and bend.
• Must be reliable and punctual.
• Must be able to work well with others.

Benefits/Perks for Eligible Employees

• Paid Time Off
• Bereavement Leave
• Emergency Days
• Referral Program
• Employee Discounts
• Skechers Direct Program
• Management Bonus Program
• Medical/Dental Benefits
• Group Life Insurance
• Universal Life Insurance
• Short-Term Disability