Valet Attendant Glendale, CA

The Spirit of the Position

The Valet Attendant is a critical first and last point of contact in the guest journey responsible for delivering the sincere seamless and anticipatory service that defines a Forbes Travel Guide Five-Star property. Beyond safely and efficiently parking and retrieving vehicles this role sets the tone for the guests entire stay through warmth professionalism and meticulous attention to detail every arrival and departure must reflect the propertys luxury standards.

Key Responsibilities:

Guest Welcome & Vehicle Handling (Forbes Standard: Warm Sincere Greeting)

• Greet every arriving guest promptly with sincere eye contact a genuine smile and the guests name whenever known
• Open vehicle doors and welcome guests before addressing the vehicle itself the guest always comes first
• Safely and efficiently park and retrieve guest vehicles treating every car with the same care regardless of make or model
• Provide guests with a claim ticket and clear courteous instructions for retrieval

Anticipatory & Personalized Service

• Anticipate guest needs before theyre voiced: assist with bags umbrellas in inclement weather or mobility needs
• Recognize returning guests and VIPs on sight when possible referencing prior visits naturally
• Communicate guest arrival details to Bell Staff Front Desk and Concierge to support a seamless coordinated welcome

Vehicle Care & Safety

• Inspect and document existing vehicle condition at drop-off to protect both guest and property
• Drive all vehicles cautiously and respectfully adhering to posted speed limits and property traffic patterns
• Maintain organized efficient vehicle staging to minimize wait times especially during high-volume periods
• Report any vehicle damage mechanical issues or safety concerns immediately per property protocol

Departure & Retrieval (Forbes Standard: Sincere Unhurried Farewell)

• Retrieve vehicles promptly upon request minimizing guest wait time without compromising safety
• Deliver a genuine unhurried farewell using the guests name and referencing their stay when possible
• Assist with loading luggage and provide a final warm send-off reinforcing the propertys hospitality culture
• Accurately log vehicle tickets keys and any noted conditions per property procedure
• Attend and actively contribute to daily pre-shift briefings covering arrivals VIPs events and traffic flow planning
• Support broader Guest Services functions during peak periods as needed

Required:

• Valid drivers license held for a minimum of 2 years in good standing
• Ability to drive manual transmission vehicles is preferred but not required
• Minimum 1 year experience in valet luxury hospitality or premium customer-facing roles preferred but not required
• Maintain immaculate grooming posture and uniform presentation at all times per property appearance standards
• Uphold flawless verbal and nonverbal communication aligned with the propertys luxury brand voice
• Exceptional interpersonal and communication skills
• Impeccable grooming and professional presentation
• Ability to stand & walk for extended periods indoors and outdoors in all weather conditions
• Flexibility for varied shifts including weekends holidays and evenings

Preferred:

• Prior experience at a Forbes Travel Guide AAA Five Diamond or Leading Hotels of the World property
• Experience handling luxury exotic or high-value vehicles
• Familiarity with Forbes Travel Guide service standards and evaluation criteria

Physical Requirements

• Ability to stand walk and run for extended periods.
• Ability to lift push and pull up to 50 pounds.
• Ability to frequently bend stoop squat and lift.
• Ability to work indoors and outdoors in varying weather conditions.

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

Opportunities are available across the Los Angeles area including Downtown Los Angeles and West Los Angeles. Work at a variety of premier properties including luxury hotels upscale residential communities entertainment destinations and mixed-use developments.

Earn Extra Cash! Refer Friends Family or Former Colleagues and Receive $150 for Every Successful Hire.

Pay Rate: $18.50 Hour Tips (depending on location/property)

Why Join the LAZ Family

• PayActive - Access up to 50% of your earned wages before payday

• Growth and Advancement Opportunities
• Paid Training
• Free lunches (for some properties)

FLSA Status: Non-Exempt Tipped

LAZ Parking is an equal opportunity all our employment practices including hiring we are firmly committed to provide equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

Required Experience:

IC