Resident Services Coordinator

Join the ConcordRENTS Team

ConcordRENTS is a distinguished leader in delivering a quality, customer-centric property management experience across affordable and market-rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

Why Build Your Career With Us?

At ConcordRENTS, you can grow your career in an organization that invests deeply in both its communities and its team members. We offer industry-leading starting wages and an impressive suite of benefits designed to reward your contribution and support your long-term success, including:

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full-time team members and 50% for resident maintenance positions.
• All team members are eligible to participate in performance and role-specific bonus programs.

BASIC PURPOSE:
Performs duties to implement marketing plan, qualifies and documents prospective residents, leases vacant units, implements move-ins, processes renewal and recertification documentation, and provides resident services, working within the limits of standard or accepted practice.

ESSENTIAL FUNCTIONS:

• Consistently answers telephones, checks and returns telephone messages in a timely manner. Attempts to schedule a community tour for the Leasing Professionals when dealing with a prospective resident.
• Runs AS/400 tracking daily and focus on getting applications approved in a timely manner.
• Provides resident services, responds to inquiries and enters work orders in computer system. Tracks and discharges completed work orders in computer system and file hard copy documentation.
• Communicates with residents regarding renewal of leases and recertification of eligibility. Explains requirements, collects and validates documentation, and prepares forms to process and file renewals and re-certifications in compliance with policy and statutory requirements.
• Responds to resident complaints associated with community issues. Investigates, resolves, and follows up with residents to ensure satisfaction of concerns.
• Develops and implements services, functions, activities, etc., in order to retain residents. Participates in programs designed to promote assigned property in the community.
• Develops, implements and executes resident activities including parties, orientations, training programs, and required resident service functions including job training, HOME seminars, health fairs, and financial counseling in order to retain residents.
• Greets prospective residents and determines for which program they will qualify based on number of persons in household and income levels until a Leasing Professional is available.
• If necessary, takes applications, initiates file, and ensures that all documentation is provided for certification process including birth certificates, employment, pay, and bank account verifications. Expedites missing items as required. Ensures that applications and required documents are complete, verifies that information provided is consistent with validated data, and that all elements are prepared in compliance with policy, statutory, and tax credit requirements. Enters all required information into computer system. Issues documentation for approval by credit department.
• Assigns units based on inventory and qualifications and notifies potential residents of acceptance of application. Arranges for proper execution of leases and related documents. Collect rents, deposits as required. Schedules appointments for move-ins. Prepares and executes lease and related documents with prospective residents. Issues keys and amenity passes and explains requirements, rules, and regulations to new residents.
• Files documentation including work orders, notifications, documents received for pending applications or certifications, and other items in defined files and locations.

Pay for this position is commensurate with experience of candidate.

Knowledge and Experience

• Knowledge of general business, leasing, and property management routines.
• Equivalent to high school plus some additional specialized training.
• Over one and up to three years to become familiar with company procedures and policies and related property leasing and resident service issues.
• Ability to speak, read and write English for safety and productivity reasons.