Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
With six years in business, our agency has built a reputation for outstanding customer service, backed by excellent Google reviews and a commitment to our community. Our agent, a proud UCF alumnus with a Master’s in Taxation and a background in public accounting, brings extensive expertise to our operations. Our diverse team of eight includes Spanish and Portuguese speakers, ensuring accessible service for all clients. 

We prioritize family-oriented values—no nights or weekends—creating a balanced environment for both our team and our clients. Team perks include up to three weeks of PTO, paid holiday closures, a 401k contribution, and group health, dental, and vision benefits. If you’re looking to join a supportive and growing agency, we’d love to connect with you!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with renata azizi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.