Food Service Manager in Training

Food Service Manager In Training

$20 Per Hour

Food Service Manager In Training

CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

At the core of our mission, we are a responsible, people-focused organization, committed to the well-being of our employees, customers, and the environment.

Position Description:

The Food Service Manager in Training (MIT) will receive comprehensive training to develop the skills and knowledge necessary to manage and oversee food service operations in a convenience store environment. This position offers an excellent opportunity for growth and career advancement within the food service and retail industry. The MIT will work closely with the Food Service Manager to gain hands-on experience in managing food preparation, staff, inventory, and customer service, with the goal of eventually becoming a Food Service Manager.

Responsibilities:

Training & Development:

• Participate in a structured training program that focuses on leadership, customer service, food safety, inventory management, and operational procedures.
• Assist in supervising and guiding kitchen staff, providing directions on food preparation, cleanliness, and operational efficiency.
• Learn to manage day-to-day food service operations, including kitchen workflows, staff scheduling, food ordering, and product quality control.

Food Service Operations :

• Monitor and maintain high standards of food preparation, presentation, and quality. Ensure all food items meet store standards for taste, appearance, and consistency.
• Ensure compliance with all local and state health codes and food safety regulations. Train staff on proper food handling, sanitation, and safety procedures.
• Assist in managing inventory levels, including placing food orders, receiving deliveries, and performing stock rotation. Learn to conduct regular inventory counts and report any discrepancies to management.
• Participate in customer service training and assist in creating a welcoming environment for customers. Ensure food is prepared and served in a timely manner while maintaining a positive customer experience.

Staff Supervision & Training:

• Learn to schedule and supervise kitchen staff, ensuring adequate staffing levels during peak and off-peak hours. Assist in managing labor costs while maintaining service standards.
• Help train new kitchen employees in proper food preparation, cooking techniques, safety procedures, and store protocols.
• Assist in addressing employee issues, conflicts, or customer complaints in a professional and effective manner.

Administrative Responsibilities:

• Learn to manage daily reports on food sales, inventory usage, and waste. Assist in tracking and maintaining records for food safety compliance.
• Assist in monitoring food costs, waste management, and order volumes to maintain profitability while ensuring customer satisfaction.
• Learn the basics of creating employee schedules and tracking time worked. Assist in ensuring that all employees follow company policies and labor laws.

Health & Safety Compliance:

• Ensure compliance with all health and safety regulations related to food service, including health inspections, safety protocols, and sanitation standards.
• Participate in ongoing safety training and emergency procedures, including safe operation of kitchen equipment and handling of hazardous materials (e.g., cleaning supplies, oils, etc.).

Continuous Improvement:

• Identify areas for operational improvement and work with senior management to implement solutions.
• Collect and analyze customer feedback to improve service, food quality, and overall operations.
• Assist in finding ways to increase operational efficiency, reduce waste, and maximize profitability within the food service department.

Qualifications:

• High school diploma or equivalent required; post-secondary education in hospitality, business, or culinary arts is a plus.
• Prior experience in food service, kitchen operations, or customer service is preferred. Previous supervisory or leadership experience is required.
• Interest in pursuing a career in food service management with a willingness to grow and develop skills in a fast-paced environment.
• Valid State Drivers License Required

Skills & Abilities:

• Ability to lead, motivate, and manage a diverse team. Strong interpersonal skills to effectively communicate with staff, customers, and management.
• Ability to identify challenges in food service operations and offer solutions that ensure smooth operation.
• Strong attention to detail and ability to handle multiple tasks, such as overseeing food preparation and managing staff.
• A customer-first mindset with the ability to anticipate needs, address concerns, and ensure satisfaction.
• Basic understanding of food safety and sanitation procedures, including knowledge of local health codes and regulations.
• Strong time management and multitasking skills, with the ability to prioritize tasks efficiently.
• Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools. Familiarity with basic office software (e.g., Excel, Word) is a plus.
• Food Handler Certification or willingness to obtain certification during training is preferred.
• ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire.

Reports To:

• Food Service Manager / Store Manager

Physical Requirements and Work Environment:

• Be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
• Exposure to varying kitchen temperatures (hot cooking surfaces and cold storage areas).
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.

The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job.


?Benefits

We offer a competitive benefit package for full-time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more. Our part-time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance.

Equal Employment Opportunity

CrossAmerica Partners (or its subsidiaries and related entities) contract with employment service organizations to provide staffing for its retail operations. The employment service organizations are equal opportunity employers. For this position, the equal opportunity employer is Wildcat LLC. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law .

Accommodations

The employment service organizations with which CrossAmerica Partners contacts, including Wildcat LLC, make all employment decisions in accordance with applicable laws and provide reasonable accommodations to qualifying individuals on the basis of any protected characteristic consistent with applicable law. Wildcat LLC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Wildcat LLC also provides reasonable accommodation to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io.