Eyewear Specialist

Eyewear Specialist
2690 S. White Rd, Suite 255, San Jose California 95148 (100% onsite)
3+ Months contract

Tuesday-Saturday: 9:00am to 5:30pm weekdays, 9:00am to 3:30pm on Saturdays, must have optician

JOB DESCRIPTION
Total Vision LLC is a group of highly successful optometry practices that have aligned towards a common goal of world-class eye-care results for its patients and California communities. We are a company that is seeing significant growth and are looking for top-notch team members with the passion, energy, focus and commitment to excel in this type of environment


Duties/Responsibilities

• Assists patients with proper frame and lens selection.

• Educates patients on various options for both clear lenses, sunglasses, and any other needs the patient may have.

• Ensures proper fit and measurements for all lens types including single vision, bifocal, progressive and others.

• Educates patients on the benefits of having multiple pairs of glasses to fill all their eye care needs.

• Verifies patient insurance and explains their benefits.

• Dispenses glasses and makes sure patients knows about adaptation to new prescriptions, lens types, etc.

• Helps patients with repairs and adjustments.

• Ensures patient phone calls are returned in a timely manner and patient is informed of any delays with eye-wear purchased.

• Assists with any other tasks that need to be completed in the office.

• Lab experience in edging, finishing and surfacing preferred.

• All other duties as assigned.

Required Skills/Abilities

• Customer Service - Must exhibit excellent customer service skills, ensuring each patient interaction exceeds their expectations.

• Sales - Demonstrate strong relationship building skills with customers and ability to educate patients on their options resulting in successful purchases at the practice.

• Team Player - Must be a team player and able to effectively communicate with fellow co-workers, supervisors, and managers.

• Computer - To perform this job successfully, an individual should have knowledge of: Manufacturing Software; Payroll Systems; Spreadsheet Software (Excel); Inventory Software; Order Processing Systems; Project Management Software; Word Processing Software (Word); Electronic Mail Software.

• Language - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Optical Knowledge - It is preferred but required that the candidate has optical experience.

• Cross-Training - This role will require the candidate to cross-train and assist other roles in the office as needed. Ability to be flexible with work environment

Education/Experience

• High school diploma or general education degree (GED)

• Two to three years related experience and/or training; or equivalent combination of education and experience.