Fixed Operations Director

Fixed Operations DirectorAngela Krause Ford Lincoln | Alpharetta, GeorgiaLead One of the Largest Ford Fixed Operations Departments in the SoutheastAngela Krause Ford Lincoln is seeking an accomplished, results-driven Fixed Operations Director to lead and elevate a high-volume Service and Parts operation with significant growth potential.Angela Krause Ford Lincoln is a part of Krause Auto Group which is a well-established and growing automotive dealership group with 30 dealerships located across Georgia, South Carolina, North Carolina, Florida & Texas. We pride ourselves on our commitment to excellence and our dedication to providing exceptional customer service.This is an opportunity for an experienced Fixed Operations Director who has successfully led large dealership operations, built high-performing teams, driven profitability, and developed a culture of accountability and excellence. We are not seeking a first-time Fixed Operations Director. We are looking for a proven leader with a demonstrated track record of producing exceptional results in a large, complex dealership environment.Our operation has the people, infrastructure, and market opportunity to become one of the premier Ford service organizations in the country. We need a strong leader who can capitalize on that potential and take the business to the next level.Position OverviewThe Fixed Operations Director will have full responsibility for Service, Parts, Mobile Service, Ford Pro Elite Commercial Service Center and Fixed Operations profitability. This individual will work closely with dealership and corporate leadership to develop and execute strategies that improve operational performance, customer retention, employee development, and financial results.The successful candidate will be a hands-on leader who is comfortable holding teams accountable, coaching managers, implementing process improvements, and driving measurable business outcomes.Key ResponsibilitiesProvide leadership and strategic direction for all Service, Parts, Mobile Service and Commercial Service Center operationsDrive improvements in profitability, productivity, efficiency, and customer satisfactionBuild and maintain a culture focused on accountability, execution, development, and continuous improvementRecruit, develop, and retain top-performing managers, advisors, technicians, and parts personnelImprove key performance metrics including Effective Labor Rate (ELR), Hours Per Repair Order (HPRO), Technician Productivity, Efficiency, Customer Pay Sales, CSI, and Parts PerformanceLead monthly business reviews, financial statement analysis, budgeting, forecasting, and expense managementEnsure compliance with all OEM programs, warranty requirements, and operational standardsDevelop and execute long-term growth strategies that increase department performance and dealership profitabilityPartner with dealership and corporate leadership to achieve operational and financial objectivesQualificationsRequired ExperiencePrevious Fixed Operations Director experience in a franchised automotive dealership environmentProven success leading both Service and Parts operationsExperience managing large-volume dealership operations with significant revenue and employee responsibilityStrong financial management skills, including budgeting, forecasting, and fixed operations statement analysisDemonstrated history of improving profitability, productivity, customer retention, and operational performanceProven ability to build strong management teams and develop future leadersDeep understanding of dealership fixed operations processes, OEM compliance, warranty administration, and customer experiencePreferred QualificationsFord dealership experience strongly preferredCDK and Xtime experience recommendedMulti-store or large-scale fixed operations leadership experienceStrong understanding of technician recruiting, retention, and workforce development programsExceptional leadership, communication, organizational, and problem-solving skillsWhat We're Looking ForWe are looking for a leader who has already proven they can successfully run a large-scale fixed operations business.Someone who:Leads with accountability and high expectationsUnderstands how to develop people and build winning teamsIs comfortable making difficult decisions and driving changeKnows how to analyze performance, identify opportunities, and execute improvement plansHas a history of delivering consistent financial and operational resultsWants the challenge of taking a strong operation and transforming it into an elite oneWhy Angela Krause Ford LincolnThis is a rare opportunity to lead a large, established operation with exceptional potential and the backing of a growing, performance-driven dealer group. The successful candidate will have the resources, support, and autonomy necessary to make a significant impact on the business and their career.Why Alpharetta, GA?Alpharetta isn’t just a great place to work—it’s a fantastic place to live!Alpharetta offers: A charming and vibrant downtown with top-rated restaurants, shops, and live entertainment. Access to outdoor activities, including Lake Lanier, hiking trails, and parks. Excellent schools and a family-friendly atmosphere. Easy access to Atlanta’s booming economy, Hartsfield Jackson International airport as well as all that Atlanta offers in sports and entertainment.Only experienced Fixed Operations Directors or senior fixed operations leaders with a demonstrated record of success managing large dealership operations will be considered.