IT Applications Engineer, Chat & Chatbot

Salary: $102,000 - 142,000 per year Requirements:

• We require at least three years of experience working on projects that involved implementing solutions through development life cycles such as SDLC.
• We require at least one year of experience in a technical leadership role, with or without direct reports.
• We require a bachelors degree in Computer Science, CIS, or a related field, along with at least six years of experience in software development or a related discipline; equivalent work experience may be considered in place of the degree.

• We translate business requirements and functional specifications into software solutions and physical program designs.
• We help shape the technical direction of integrated business and enterprise application solutions.
• We provide consultation to support the development of new and existing software solutions.
• We plan and coordinate work to meet business priorities, deadlines, procedures, and policies.
• We collaborate across functions to resolve complex issues, make sound decisions, and address high-priority risks.
• We design, develop, and deliver resilient, secure, multi-channel, high-volume, cloud-based solutions using DEVOPS, Waterfall, and Agile practices.
• We recommend technical solutions that align with design and functional needs.
• We identify interfaces, methods, parameters, procedures, and functions needed to support technical solutions.
• We lead incident support and troubleshooting for both complex and straightforward issues.
• We support component integration testing and user acceptance testing by triaging issues, attending test meetings, applying fixes, and performing unit tests.
• We maintain strong relationships with internal customers, third-party vendors, architects, consultants, and IT teams.
• We review, validate, write, and update technical specifications and documentation.
• We configure, modify, and enhance business software solutions and packaged applications.
• We develop and execute unit tests to find application errors and confirm functional alignment.
• We ensure our solutions follow architectural standards, design patterns, technical specifications, and industry best practices.
• We lead, mentor, train, and coach other technical team members.
• We estimate project effort throughout the project lifecycle.
• We maintain knowledge of database concepts, data modeling, database architecture, and information handling practices.
• We manage accessibility, retrievability, integrity, searchability, and security of information.
• We apply guardrails, evaluation frameworks, and responsible AI practices when building conversational systems across web, messaging, and enterprise platforms.

• AI
• Backend
• Cloud
• DevOps
• Support
• Security
• Web
• UX UI Design
• LLM
• PLC

More:

We are an enterprise technology team focused on delivering scalable conversational solutions, including chat and chatbot experiences across web, messaging, and enterprise environments. Our work spans solution design, implementation, testing, monitoring, and continuous improvement, with close collaboration across product, UX, backend, security, operations, architects, consultants, and vendors. We value technical leadership, cross-functional partnership, and the use of best practices to build secure, maintainable, and high-performing systems.

last updated 33 week of 2026