Outbound Sales Agent

Job Description

The Outbound Sales Agent is responsible for proactively contacting customers to provide updates, resolve issues, and ensure an exceptional end-to-end experience. This role focuses on outbound communication, following up on orders, addressing open tickets, confirming delivery status, gathering customer insights, and ensuring all concerns are resolved quickly and accurately.

The ideal candidate is a strong communicator who enjoys helping customers, stays highly organized, and takes initiative. This role is essential in strengthening customer relationships, preventing service gaps, and supporting TERREPOWER's commitment to delivering a consistent, reliable, and positive customer experience.

Responsibilities

• Conduct proactive outbound calls to provide order updates, delivery confirmations, tracking information, and follow-up on open requests.
• Re-engage inactive or low-volume customers to understand needs, concerns, or opportunities.
• Track and follow through on all customer issues until completionowning the process end-to-end.
• Escalate complex or urgent issues to appropriate teams while maintaining ownership.
• Build positive, professional, and trust-based relationships with customers through consistent and proactive communication.
• Identify trends or recurring issues and communicate them to Customer Development management.
• Accurately record all outbound interactions, resolutions, and follow-ups in the CRM system.
• Ensure detailed and organized records are maintained for audit, quality, and performance tracking.
• Provide feedback on customer needs, satisfaction drivers, and improvement opportunities.

Minimum Qualifications

• 13 years of experience in outbound customer service, customer experience, retention outreach, or similar roles.
• Strong verbal communication skills with a confident, customer-first approach.
• Proven ability to manage a high volume of outbound calls and follow-up activities.
• Excellent attention to detail, documentation habits, and follow-through.
• Ability to stay composed, professional, and solution-focused in fast-paced environments.
• Proficiency in CRM systems and Microsoft Office tools.
• High School Diploma required; Associate's degree preferred.

About Us

For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets.

Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry.

Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry's most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation.

Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels. With an eye on the future, we developed ways to upcycle solar panels.

Rooted in family and community values, we're proud to have second-generation employees contributing to our legacy. Backed by Clearlake Capital, we've expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary repair parts across more than 90 countries.

As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety.

Why Join Us?

When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources.

Here's what sets us apart:

• Purpose-Driven Work Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
• Innovative Mindset We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.
• Global Reach, Local Impact With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.
• Growth & Development Whether you're on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.
• A Culture of Collaboration Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.

TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.