Program Manager

Job Description

Job Description

Qualifications:

• Bachelor’s degree in engineering, supply chain, business, or a related field (or equivalent practical experience).
• 5 to 6 years of program management experience within electronics manufacturing services (EMS) or a closely related electronics manufacturing environment.
• Experience working in an electronics manufacturing environment involving SMT and PCBA, with working knowledge of PCB assembly processes (SMT and wave soldering).
• Proven ability to manage technical customer accounts, including quoting support, program cost tracking, and customer-facing pricing conversations.
• Working knowledge of quality systems and regulated environments, including exposure to ITAR and/or ISO-based quality management systems.
• Experience building strong customer relationships; high emotional intelligence, patience, integrity, and comfort handling difficult conversations.
• Knowledge of product lifecycle management concepts and cross-functional execution across operations, quality, and supply chain.
• Familiarity with Lean manufacturing concepts and continuous improvement in a manufacturing setting.

Responsibilities:

• Own customer program execution from order intake through delivery, serving as the primary customer-facing point of contact for schedule, scope, and change management.
• Track program financials including program costs and quoting inputs; support pricing updates and communicate pricing changes to customers as needed.
• Coordinate cross-functional execution across operations, scheduling, supply chain, and quality to achieve delivery, cost, and performance targets.
• Lead customer communications related to delays, product issues, and test or quality failures, driving alignment on recovery plans and next steps.
• Maintain floor-level awareness of manufacturing flow and constraints, using operational knowledge of SMT/PCBA processes to support program decisions.