Manager, Training

About the Role Responsible for establishing, governing, and executing a comprehensive training and competency framework that enables both new site launches and steady‑state operations to achieve and sustain operational excellence. This role may be site‑based or traveling/launch‑focused, depending on business need, and ensures consistent application of training standards across locations. The position owns the end‑to‑end development, standardization, and delivery of training—covering process documentation, instructional design, systems readiness, and trainer capability—to ensure operational processes are effectively taught, embedded, and transitioned to local teams once required competence is demonstrated. Through robust standards, role‑based curricula, and a scalable Train‑the‑Trainer (TTT) model, the Training & Standards Manager ensures audit‑ready compliance, high adoption of systems and processes, and long‑term site sustainability. The role links training effectiveness to operational KPIs to ensure each site is equipped to operate independently beyond launch or stabilization. Key Responsibilities Training Standards & Governance Own and govern the Training & Launch Standards framework, including role‑based competencies, certification requirements, documentation standards, and evaluation cadence aligned to the organization’s launch blueprint and operational model. Establish and maintain a Train‑the‑Trainer (TWI/TTT) methodology grounded in adult learning principles (andragogy) to scale internal capability and ensure consistency across sites. Apply ADDIE and ISO principles to curriculum and material development (SOPs, SWIs, job aids, visual standards, simulations, microlearning). Identify operational training needs through job task analysis, performance data, audits, and regular consultation with Operations, Quality, Safety, and HR. Partner with site leadership and functional leads to ensure training aligns with operational requirements and business objectives. Process Documentation & Enablement Lead development and maintenance of SOPs, work instructions, and job aids for launch and steady‑state operations, ensuring clarity, version control, visual management, and exception handling. Build and maintain role‑based training matrices for direct and indirect labor, ensuring audit‑ready documentation of competency and certification. Training Delivery & Trainer Excellence Deliver training directly (classroom, on‑the‑job, and systems‑based) and/or oversee delivery through certified site trainers. Recruit, certify, coach, and evaluate trainers; conduct TTT bootcamps and facilitation practicums. Monitor trainee progress and training effectiveness through assessments, observations, manager feedback, and performance outcomes. Evaluate training impact by linking learning outcomes to operational metrics (safety, quality, productivity, SLA adherence). Systems & WMS Readiness Coordinate and deliver systems/WMS training (receiving, putaway, picking, sequencing, inventory control, reporting, etc.). Embed UAT scenarios, simulations, and role‑based quick reference guides to drive adoption and data integrity. Partner with Operations Launch Managers/Specialists and IT to align system configuration, test cases, and training environments. Launch Support & Transition Support site launches through structured training deployment, ramp‑up support, and post‑launch stabilization. Ensure effective transition of training ownership to site leadership once competency and certification requirements are met. Compensation DP World offers a market‑competitive compensation package. Nearest Major Market: Charlotte Job Segment: Logistics, Supply Chain Manager, Supply Chain, Six Sigma, Lean Six Sigma, Operations, Management #J-18808-Ljbffr Syncreon