Retail Sales Associate / Customer Service Representative - The UPS Store

The UPS Store is seeking a friendly, reliable, and customer-focused Retail Sales Associate / Customer Service Representative to join our team in Palm Beach Gardens, FL. This position is ideal for someone who enjoys helping people, working in a fast-paced retail environment, and learning a variety of shipping, printing, mailbox, and small business services. No shipping experience is required—we provide hands-on training for the right candidate.

RESPONSIBILITIES

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Assist customers with shipping, packing, mailbox services, package drop-offs, Amazon returns, printing, copying, faxing, and retail purchases.
• Receive and process packages for shipment through UPS, USPS, and other carriers.
• Recommend shipping, packing, printing, and business service solutions based on customer needs.
• Operate point-of-sale systems, printers, copiers, fax machines, laminating machines, binding equipment, and other store equipment.
• Provide accurate information regarding shipping options, packaging requirements, delivery timelines, mailbox services, and printing solutions.
• Learn all products, services, pricing options, and industry best practices.
• Maintain a clean, organized, professional, and safe store environment.
• Support daily store operations and assist team members as needed.
• Perform other duties assigned by management.

QUALIFICATIONS

• High school diploma or GED required.
• Previous experience in retail sales, customer service, cashiering, shipping, printing, office services, hospitality, or related fields preferred.
• Strong computer and internet skills.
• Experience with Microsoft Office, POS systems, printers, copiers, or Adobe software is a plus.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Friendly, professional, dependable, and team-oriented attitude.
• Ability to work efficiently in a fast-paced retail environment.
• Ability to stand for extended periods and lift up to 40 pounds.
• Willingness to learn all aspects of The UPS Store business.

WHY WORK WITH US?

• Paid Time Off (PTO)
• Paid training and ongoing development.
• Growth and advancement opportunities.
• Positive and supportive team environment.
• Learn valuable skills in shipping, printing, retail sales, customer service, and small business operations.
• Work with a diverse customer base including local residents, professionals, and small business owners.

No shipping or printing experience? We are happy to train motivated individuals with strong customer service skills and a positive attitude.