Product Analyst

12-month contract (potential to extend or convert to full-time) Location: Charlotte, NC Schedule: Hybrid (3 days a week on site) This Product Analyst role provides and leads analytical support to Product Owners or Product Managers engaged in the discovery, design, delivery, and enhancement of products. This role is within the Renewables Integration Team and supports the development and on-going maintenance of the Interconnection Management System (IMS). The IMS serves as the software system for processing Interconnection requests for generators both utility-scale and small (e.g. rooftop solar) across our six regulated jurisdictions. This role will primarily focus on the Net Metering processes between Carolinas, Florida, and Midwest. The team is currently in the last year of a large project initiative to replace the IMS across all six regulated jurisdictions with a vendor product called PowerClerk. This position will work on the project team supporting the delivery of the IMS project through the remainder of 2026. As the initial project wraps up, the Product Analyst will transition to the production support team to assist with new platform configuration, further integration with other enterprise systems, and general production support resolution. The Product Analyst will work with a cross-functional agile team including vendor resources plus internal IT and business SMEs. This role combines business acumen—used to triage and clarify inquiries with technical skill to implement and test system configuration changes. The Product Analyst must take initiative to develop a deep understanding of Interconnection business processes and policies. They will learn and apply PowerClerk configuration to navigate complex, varied program setups, and update or implement new configuration. Using this expertise, they diagnose the root cause of system issues, identify patterns and opportunities for efficiency, and coordinate or implement the appropriate fixes. The Product Analyst will build strong relationships with business process owners and SMEs, translating business requirements into workflows, business rules, and logic within the IMS. Experience working at the intersection of the business and IT is valued in applicants for this role. Responsibilities Assist product owner with story research and story writing Learn and implement PowerClerk program configuration Track user change requests in JIRA Support User Acceptance Testing (UAT) Provide user support and training Perform data validation and analysis - utilizing lookups and advanced data analysis Develop and maintain reports in PowerClerk and/or PowerBI Identify and raise awareness with product leadership on opportunities for continuous improvement, efficiencies, or cost savings Knowledge of and ability to perform any of the following: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis Required/Basic Qualifications 5 years related work experience In lieu of Bachelors degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 9 year(s) related work experience Desired Qualifications PowerClerk configuration a nice to have and is highly preferred. Additional Preferred Qualifications Strong sense of ownership Attention to detail Ability to handle multiple competing priorities Deeply curious, always looking to learn and improve with a bias towards action Ability to research and gather data Collaborative in problem solving and working style to drive change through influence Five or more years experience in utility industry Familiarity with Interconnection processes Ability to communicate effectively to all levels of the organization Experience with enterprise systems such as SAP Customer Information Systems, Maximo, Small World GIS, Primavera, or EcoSys Ability to define and quantify opportunities with minimal existing data Experience creating and maintaining visual representations of ongoing data tracking activities and outcomes (i.e. through data dashboard) Design Thinking experience Working Conditions Office environment mostly, occasional research or analysis conducted in plants or field Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to the designated location. #J-18808-Ljbffr Brooksource