Guest Services Agent

Guest Services AgentKalahari Resorts & Conventions is seeking a Guest Services Agent. In this role, you will play a critical role in ensuring a seamless and welcoming experience for resort guests during the day and into the evening. This position is responsible for managing check-ins at the kiosk and the desk, addressing guest needs and creating memorable moments. The ideal candidate is detail-oriented, guest-focused, and able to work on a team with professionalism, positivity and calm under pressure.As part of our team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.Starting Rate: $15.00Key ResponsibilitiesEnsure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.Leading the guests through the check-in experience at our kiosks and the desk.Participate as a team and use core values and service expectations listed in the Kalahari Promise daily.Answer guest inquiries about resort services, facilities, restaurants, transportation, and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.What We're Looking ForPositive and outgoing personalities that enjoy people.Must be computer-savvy and eager to provide excellent service to guests when looking into reservations and booking details.Knowledge of basic hotel functions and check-in programs.Good under pressure and in a fast paced environmentWe will train the right person with the right attitude, personality, and drive.A Sampling of Our BenefitsOur team enjoys a comprehensive benefits package, including:Career growth opportunities with promotion from within401(k) matching, paid time off, and holiday compensationHealth, dental, and vision coverage for full-time associatesEmployee appreciation events, discounts, and perks at all resortsEducation assistance programs to help advance your careerBe Part of Something ExtraordinaryAt Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |Kalahari Resorts & Conventions is an Equal Opportunity Employer.