Apartment Maintenance Supervisor

Position Summary

The Maintenance Supervisor is a hands-on leadership role responsible for executing and overseeing the day-to-day maintenance operations across the portfolio while actively working alongside the maintenance team. This role is responsible for setting the standard of excellence across all properties by driving preventative maintenance programs, overseeing team performance, managing vendor relationships, and ensuring regulatory compliance.

The Maintenance Supervisor ensures all building systems operate safely, efficiently, and in compliance with local, state, and federal regulations. This role balances technical expertise, leadership, and accountability while maintaining a resident-focused, service-oriented approach. The position offers autonomy, variety, and the opportunity to grow within a company that values craftsmanship, reliability, and operational excellence.

Key Responsibilities

Maintenance Operations & Leadership

• Perform advanced HVAC, electrical, plumbing, carpentry, appliance, and smart-home system repairs.
• Supervise, support, and mentor maintenance team, ensuring quality workmanship and timely completion of tasks.
• Coordinate and manage maintenance schedules, priorities, and on-call coverage.
• Inspect completed work to ensure quality, safety, and adherence to company standards.
• Lead with unit turnovers, inspections, and seasonal maintenance planning.
• Ensure buildings, grounds, and common areas remain clean, safe, and well-maintained.

Work Order, Vendor & Systems Management

• Manage and prioritize work orders through the online maintenance system.
• Serve as the primary point of contact for third-party vendors and contractors.
• Solicit bids, schedule services, oversee vendor work, and ensure cost-effective solutions.
• Maintain accurate records of work orders, inspections, repairs, hours, and expenses.
• Monitor inventory of tools, supplies, and equipment and ensure proper storage and maintenance.
• Safely operate and maintain company vehicles.

Compliance, Safety & Inspections

• Ensure adherence to OSHA, fire safety, health, and local building codes.
• Act as the front-facing representative for inspections by local authorities and regulatory agencies.
• Proactively identify and address compliance issues to minimize risk.
• Promote and enforce safe work practices and PPE use across all maintenance activities.

Collaboration & Communication

• Work closely with Property Management and Senior Management to align maintenance operations with ownership goals.
• Communicate clearly with residents, vendors, and internal teams while maintaining a professional, service-focused demeanor.
• Report maintenance trends, capital needs, and operational concerns to Senior Management.
• Participate in planning, training, evaluations, and scheduling activities.

Emergency & After-Hours Response

• Participate in the on-call rotation.
• Respond promptly to after-hours and emergency maintenance situations.
• Coordinate emergency repairs and vendor response as needed.

Financial Reporting & Budgeting

• Track maintenance expenses and support cost-effective operations.
• Assist in budgeting, forecasting, and capital planning.
• Estimate costs for maintenance and repair projects, including labor, materials, and subcontractor services.
• Maintain accurate reporting in property management software.

Education & Experience

• High school diploma or equivalent; technical or vocational training preferred.
• 4-5 years of experience in property, multifamily, hospitality, or facilities maintenance.
• Prior leadership or supervisory experience preferred but not required.
• Demonstrated expertise in troubleshooting and resolving complex maintenance issues.

Technical Skills & Knowledge

• Advanced HVAC knowledge; certification preferred.
• Strong understanding of mechanical, electrical, and plumbing systems.
• Familiarity with smart appliances, connected devices, and access control systems preferred.
• Ability to safely operate a wide range of hand and power tools.
• Strong mechanical aptitude and problem-solving skills.
• Proficiency with Microsoft Office Suite and basic technology platforms.
• Experience with AppFolio or similar property management software preferred.

Safety & Physical Requirements

• Strong commitment to safety and compliance.
• Ability to work in demanding conditions (heat, cold, heights, confined spaces).
• Valid driver’s license, auto insurance, and reliable transportation.
• Ability to lift up to 40 lbs.
• Availability for on-call rotation and occasional evenings/weekends.
• Flexibility during peak move-in/move-out periods.

Perks & Benefits

• Supportive culture focused on character, belonging, and purpose.
• Opportunities for growth, development, and certification support.
• Company-matched retirement plan.
• Medical, dental, vision, and life insurance.
• Competitive salary plus performance bonuses.
• Paid time off and holidays.
• Fun, resident-focused work environment.

About Us

Ethos Residential: Guided by character, we design spaces that inspire people and honor the communities they serve. We build with character, and we let that character show up in the places people live, gather, and grow. Our ethos is better done, not better said.

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and applicants. We celebrate diversity and do not discriminate based on race, age, disability, or any other protected status.

Salary/Compensation: $30.00 - $35.00 per hour