Patient Services Coordinator - Outpatient Behavioral Health

Patient Service Coordinator

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

The Institute of Living, one of the first mental health centers in the U.S., remains one of Americas leading not-for-profit centers for patient care, research and education in the fields of behavioral, psychiatric and addiction disorder. Through our dedicated, experienced and skilled clinicians, we provide patients and their families with the highest quality of personalized care. Programs are offered for children, adolescents and adults struggling with mental illness as well as offering services specializing in Anxiety, Eating Disorders, and Geriatric Services.

Job Summary

The Patient Service Coordinator is responsible for administrative support in a busy medical office setting providing duties from scheduling appointments, verifying insurance precertification, as well as triaging phone calls from patients, providers, and insurance companies, while maintaining patient and business confidentiality to ensure that the needs of the internal and external customers are met. Reports to assigned supervisor.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• Obtains and verifies insurance authorization/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to medical office.
• Understands different insurance carriers and plans. Obtains financial information and communicates financial obligation to patients.
• Accurate data entry skills and proficiency with computer.

Qualifications

High School Diploma required. Medical Administrative Assistant certification preferred. One to two years experience in a medical office setting. Knowledge of medical terminology required. Basic keyboarding skills with proficiency in use of personal computer programs. Knowledge of medical coding preferred (i.e., CPT and ICD coding). Epic experience preferred. Excellent communication and customer service skills. Ability to adapt quickly in a fast-paced environment. Proven ability to work effectively in a team. Strong working knowledge of insurance requirements.

We take great care of careers.

As a Hartford Healthcare entity, The Hartford Hospital Institute of Living provides eligible employees with an extensive benefits package and all the benefits of working in a thriving centrally located urban community:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire
• Additional voluntary benefits as well as employee discount programs
• Located on the Institute of Livings historic park-like grounds designed by Frederick Law Olmsted

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.