Automotive Service Advisor

Automotive Service Advisor / Service WriterOkoboji Motor Company is looking for a customer-focused Automotive Service Advisor / Service Writer to join our growing service department in Spirit Lake, Iowa.As one of Northwest Iowa's premier Chevrolet, Buick, and Toyota dealerships, we're committed to delivering an exceptional ownership experience from the moment customers purchase their vehicle through every service visit. Due to continued growth in our service business, we're looking for an experienced Service Advisor who enjoys building relationships, providing outstanding customer service, and helping customers maintain their vehicles.If you're a motivated professional who thrives in a fast-paced environment and enjoys helping people, we'd love to hear from you.Compensation & BenefitsEarn Up to $100,000+ Per YearCompetitive compensation with performance incentivesBusy service department with consistent customer trafficMedical, Dental & Vision Insurance401(k)Paid Time OffPaid HolidaysPaid training and ongoing professional developmentCareer advancement opportunitiesEmployee vehicle purchase programEmployee discounts on vehicles, parts, and serviceModern dealership and service facilitiesSupportive, team-oriented cultureResponsibilitiesGreet customers promptly and provide a professional, welcoming service experienceListen to customer concerns and accurately document vehicle repair and maintenance needsPrepare repair orders and communicate repair recommendations clearlySchedule service appointments and manage daily workflowProvide accurate estimates for maintenance and repair servicesMaintain regular communication with customers regarding vehicle status, timelines, and recommended repairsCoordinate with technicians to ensure efficient and accurate repairsReview completed repair orders with customers and explain work performedRecommend manufacturer-recommended maintenance services based on multi-point inspectionsBuild long-term customer relationships that generate repeat business and referralsMaintain accurate records using dealership management software and service scheduling systemsHelp achieve departmental customer satisfaction and sales goalsQualificationsPrevious experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Automotive Service Consultant preferredDealership experience is highly preferredExcellent customer service and relationship-building skillsStrong communication, organizational, and multitasking abilitiesAbility to work effectively in a fast-paced environmentBasic knowledge of automotive maintenance and repair is preferredComfortable using dealership management systems and computer softwarePositive attitude, strong work ethic, and team-first mentalityValid driver's license with an acceptable driving recordWhy Join Okoboji Motor Company?At Okoboji Motor Company, we believe exceptional employees create lifelong customers. We provide the training, support, and opportunities our team members need to build successful careers while delivering an outstanding customer experience. Join a dealership where your contributions are valued, your hard work is rewarded, and your career has room to grow.Okoboji Motor Company is an Equal Opportunity Employer. We are committed to creating an inclusive workplace for all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Employment is contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver's license with an acceptable driving record.