Customer Service Representative

Job Title: Customer Service Representative
Company Name: WilliamSmith Fireplaces of SC, LLC
Industry: Specialty Trade - Residential & Commercial Construction
Salary : $20.00 & $28.00 based on experience
Location: North Charleston, SC
Reports To: Customer Service Manager

Job Overview

WilliamSmith Fireplaces of SC, LLC is seeking a friendly, organized, and solutions-oriented Customer Service Representative to serve as a primary point of contact for customers and help ensure a high-quality service experience. In this role, you will answer inbound calls, schedule service appointments, confirm service details through multiple communication channels, resolve customer concerns, maintain accurate customer records, and assist with payment collection. This position is ideal for someone who communicates well, stays calm under pressure, and enjoys helping customers in a fast-paced, team-oriented environment.

Who We Are

At WilliamSmith Fireplaces of SC, LLC, we are committed to delivering exceptional customer care alongside premium fireplace products and services. Our team works in a dynamic, customer-focused environment where responsiveness, professionalism, and collaboration matter every day. When you join us, you become part of a company focused on improving customer satisfaction and providing the right information and support for every situation.

Key Responsibilities

• Answer inbound customer calls and schedule service calls.
• Confirm service schedules by email, text, and chat.
• Investigate and resolve customer complaints in a professional and timely manner.
• Maintain accurate customer information in the CRM system.
• Take customer payments.
• Provide clear and professional communication with customers across phone and written channels.
• Support overall customer satisfaction by identifying issues and helping direct customers to the right resolution.
• Work collaboratively with co-workers in a team environment.
• Perform other related duties as assigned by the supervisor.

Qualifications

• High school diploma required.
• Prior customer service experience preferred.
• Basic computer skills required.
• Familiarity with Microsoft Word, Microsoft Office, and Excel preferred.
• Ability to maintain customer information in CRM systems.
• Strong communication skills.
• High level of organization and attention to detail.
• Professional and effective verbal and written communication skills.
• Friendly, outgoing personality.
• Strong problem-solving ability.
• Business acumen and sound judgment.
• Good time management skills.
• Patience and a customer-first mindset.
• Ability and willingness to perform essential duties satisfactorily, with reasonable accommodations made where required.

Benefits

• 401(k) Retirement Savings Program with Employer Matching
• Weekly Pay Cycle
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off (Holidays, Vacation, and Sick Days)
• Uniform and Safety Gear Provided
• Tech Package (Smartphone or Tablet Provided)

Schedule

• Full-time position
• Standard Monday-Friday schedule

Location

• Based in North Charleston, SC,

Work Environment

The work environment at WilliamSmith Fireplaces is dynamic and customer focused. This position is centered on improving overall customer satisfaction and providing appropriate information to meet customer needs in a professional and efficient manner.

Equal Employment Opportunity.We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

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