Security Officer

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description This role is for first shift: Hours: Thursday–Monday, 6:00 AM–2:30 PM, plus four additional hours of overtime each week. Supports the mission of the Security Services Department in providing a secure and safe environment that allows patients, visitors, personnel and volunteers to deliver or receive quality patient care with minimal threats against their personal well-being and property. Essential Job Functions: Enforce the policies and procedures of Ann & Robert H. Lurie Children’s Hospital of Chicago, to serve as a source of authority for enforcing Medical Center policies, guidelines, and procedures. Perform on-foot patrols of Medical Center campuses as directed by the Director of Security or his/her designate. Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and local Fire Code safety violations. Maintain constant communications with the Security Control Center. Assist clinical staff with psychiatric patient restraint; monitor and physically mitigate combative or potentially combative patients as directed, escort patients during clinical transport, and perform direct patient observation of patients under medical or psychiatric restrictions. Perform emergency response that includes but is not limited to immediate response to distress calls, panic alarms and emergency calls, fire and disaster response, and support Medical Center Emergency conditions and codes such as bomb threats, patient abduction and elopement, response to weapons on campus, armed intruders, weather emergencies, utility or equipment failure, hazardous material issue, or other emergency as directed. Physical intervention for the removal of unauthorized persons from hospital property, intervention of disruptive adults, combative patients, and the detention of individuals suspected of criminal acts, being under-the-influence of alcohol or drugs, disorderly conduct, mental instability or other issues for law enforcement intervention. Perform locks or unlocks specified entrances/exits. Perform access control duties at assigned security posts. Ensure that only authorized personnel are admitted onto hospital premises; confront unauthorized persons for questions, routing or detainment appropriate to the circumstance. Perform Security Control room dispatching by utilizing Computer-Aided-Dispatch systems, monitoring closed circuit television (CCTV), two-way radio transmissions, alarm consoles, and receiving customer phone calls to dispatch security Officers and perform other Dispatcher-related duties. Utilize computer-based incident report software to complete reports, maintain records and assist the department with data collection. Appear in court on behalf of the Medical Center to enforce prosecution of individuals for assault, criminal trespass, or other issue as required. Direct traffic on Medical Center property and control parking of all patients, parents, visitors and employees. Enforce hospital parking guidelines for visitors, contractors and employees. Act as a resource of information for patients, parents, visitors and employees. Escort patients, parents, visitors and employees to and from parking areas as needed. Secure lost and found articles; maintains logs of items received. Enhance personal professional growth and maintain currency in the security field through voluntary participation in educational programs and review of current literature, as well as contributing to mandated departmental in-service meetings and training sessions. Conduct continuous mobile patrols of hospital-adjacent areas, parking facilities, and Lurie-owned or managed properties—utilizing a security vehicle when required—to deter criminal activity, identify safety concerns, and support patrols, safety escorts, and emergency response while complying with all traffic laws. Actively and consistently demonstrate customer service values/goals of Children’s Hospital of Chicago Medical Center in all interactions with others. Other job functions as assigned. Knowledge, Skills and Abilities: High school diploma or equivalent is required. Minimum of one year of security experience in a hospital setting, preferred but not required. Valid Driver's License required for this position (PRN/Flex positions: Driver’s License preferred but not required). Ability to safely operate a patrol vehicle for extended periods in an urban environment. Strong situational awareness and decision-making skills, particularly in dynamic or high-stress situations. Effective verbal and written communication skills; ability to interact professionally with diverse populations. Strong customer service orientation with the ability to provide compassionate service in a pediatric setting. Ability to work independently while maintaining coordination with a centralized dispatch/control center. Ability to handle conflict, de-escalate situations, and respond appropriately to aggressive behavior. Physical ability to perform patrols, respond to emergencies, and intervene when necessary. Must be computer literate and have a working knowledge of Windows-based software applications as well as having the ability to type. Education High School Diploma/GED (Required) Pay Range $19.00-$28.50 Hourly At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program There’s a Place for You with Us At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. For questions about how to request an accommodation please contact: View email address on click.appcast.io AI Notice Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: View email address on click.appcast.io Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.