Internal Systems & CRM Support Specialist

Job Description

Job Description

Description:

JOB SUMMARY

OneCloud Corporation Internal Systems & CRM Support Specialist to own the administration and support of our internal IT infrastructure and CRM platform. In this role you will be the go-to expert for both day-to-day systems support and CRM operations ensuring our team stays productive, our data stays clean, and our business systems continue to scale with the company.\

RESPONSIBILITIES

• Serve as the primary point of contact for internal IT helpdesk escalations: hardware, software, network, and account issues
• Administer and maintain internal systems including Active Directory/Google Workspace, VPN, MDM, and SaaS platform accounts
• Own the administration of the company CRM platform — managing users, roles, permissions, pipelines, custom fields, and data integrity
• Design, build, and maintain CRM workflows, automations, and integrations with internal tools and third-party systems
• Develop and manage CRM reports and dashboards that give leadership and revenue teams actionable visibility
• Lead CRM data hygiene efforts: deduplication, standardization, imports, and audit processes
• Evaluate, implement, and support new internal tools and systems as the business evolves
• Provide training and documentation to internal users on systems and CRM best practices
• Collaborate with leadership and department heads to translate business requirements into system solutions
• Manage vendor relationships and renewals for internal software and IT services
• Support onboarding and offboarding of employee accounts, devices, and system access
• Oher duties as assigned by leadership

QUALIFICATIONS

• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Exceptional organizational skills and attention to detail.
• Strong analytical and problem-solving capabilities.
• Demonstrated supervisory and leadership ability.
• Proficient in Microsoft Office Suite and service management platforms such as ConnectWise or Salesforce.
• Must be willing and able to work extended hours, both in-state and out-of-state, as operational needs require.
• Must be able to lift up to 25 pounds on an occasional basis.
• Must be willing to submit to a background check in accordance with applicable local laws and regulations.
• Must be 21 years of age or older and possess a valid driver’s license with a clean driving record.

EDUCATION & EXPERIENCE

• Minimum of three (3) years of prior management experience required.
• Broad experience in telephony, VoIP, paging, networking, and related technology fields strongly preferred.

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