Delivery Management (Third-Party Oversight)-Healthcare Payments-Vice President

Job Description

Help keep critical supplier engagements running smoothly, safely, and with clear accountability. In this role, you’ll guide third-party engagement activities end-to-end, partnering closely with internal stakeholders and external suppliers. You’ll strengthen controls, improve processes, and ensure supplier lifecycle requirements are consistently met. You’ll be trusted to navigate complex priorities and drive clear outcomes in a fast-moving environment.

As a Vice President, Delivery Management in Information Systems for our Healthcare Payments business, you will provide oversight for external supplier engagements across onboarding, steady-state operations, and offboarding. You will act as the business representative for third-party oversight requirements, partnering with internal teams to maintain accurate engagement records and ensure performance, controls, and lifecycle activities are executed consistently. You will report to the Head of Information Systems. 

Job responsibilities

• Own third-party oversight obligations for assigned supplier engagements across the full lifecycle (onboarding through exit).
• Provide required engagement reference data during onboarding (e.g., nature of service, data types shared, application/service details).
• Build and maintain strong partnerships with internal stakeholders and interface directly with external suppliers.
• Monitor and document supplier performance in line with third-party oversight expectations.
• Maintain and document supplier exit plans in line with policy expectations.
• Complete annual recertification of engagement reference data to keep supplier records current.
• Participate as the line-of-business representative in supplier control assessments.
• Manage engagement changes and amendments through required internal update processes.
• Review and approve invoices and payments as needed.
• Support contract negotiations and renewals in partnership with stakeholders.
• Collaborate with application owners, Technology, and Risk & Controls partners regarding third-party applications as needed. 

Required qualifications, capabilities, and skills:

• At least 5 years of experience in portfolio management, supplier sourcing, third-party oversight, supplier management, and/or new business initiative approvals.
• Experience performing governance and oversight responsibilities with a strong control orientation.
• Demonstrated ability to lead through influence in a matrix environment across organizational and geographic boundaries.
• Strong analytical, communication, presentation, and negotiation skills.
• Ability to manage multiple priorities in a fast-paced, demand-driven environment.
• Demonstrated ability to plan, track, and maintain accountability for a portfolio of supplier engagements and required workflows.
• Experience or exposure to technology risk/control domains (e.g., vulnerability management, incident and event management, security operations, data protection, identity and access management).
• Ability to identify and implement process improvements and automation aligned to industry best practices.

Preferred qualifications, capabilities, and skills

• Experience in supplier oversight services, procurement operations, supplier relationship and risk management, supplier onboarding, and performance monitoring.

• Experience partnering with internal supplier onboarding/support teams to complete engagement setup and reference data requirements.
• Experience supporting contract negotiation and renewals.
• Experience participating in supplier control assessments and responding to control-related requests.
• Advanced proficiency with Excel, Word, and PowerPoint; collaboration tooling experience (e.g., SharePoint).
• Experience using internal third-party engagement management tools.
• Experience using AI tools and automation to improve processes.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.